1483177 - Email templates being seen as draft emails in TB 60.0b10, and being deleting after sending

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[hhawk]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
Build ID: 20180807170231

Steps to reproduce:

I have several pre-created email templates which I used for quick answering. Also creating new templates result in the exact same issue.


Actual results:

When opening a pre-created email template (also tried creating new ones, but the same result) it's being trated as a "concept" email instead. So when you send them, the original created template is gone.


Expected results:

Since it's a template, it shouldn't be treated as a concept email, but as a template. So when you send out the template, the originale template should still be there.

Hope this make sense; I have never ever reported a bug before. Hopefully this can be fixed soon. For the time being I will create a template and save it on my desktop.

Comment 1

[Wayne Mery (:wsmwk)]

I cannot reproduce this with 60.0 release version.
Are you certain the folder you are using has the template icon and is shown in account settings as a template folder?

Comment 2

[hhawk]

Yes, I am pretty sure.

I just tried it again. I create a new message/email and select "Save as template" (translating from Dutch here btw).
It saves the message in the templates folder, however when I click it it also says it's a "Concept message".

That means if I send it, it's gone from the templates folder and I have to re-create it.

After re-reading your reply; I am still using the beta version of TB 60. Maybe that's the problem. Didn't know it was offically released by now. Will download and install it to make sure.

Comment 3

[hhawk]

Just installed the offical 60.0 version. Still the same problem. :(

Comment 4

[Wayne Mery (:wsmwk)]

thanks for testing. Does it also happen with thunderbird started in safe mode?

Comment 5

[hhawk]

No thank you for investigating. I only discovered it this morning and now I understand why my I was missing more and more templates. ;-)

Anyways, restarted TB in safe mode (disabled everything & reset toolbars) and continued in safe-mode.
But still, the same issue. Tried it with an existing template as well by creating a new template. Still marks it as a "concept message".

Comment 6

[hhawk]

Is there a way to remove the current Concept en Template folder and re-create them somehow?
No clue if that would work, but probably worth testing?

Comment 7

[Wayne Mery (:wsmwk)]

https://addons.thunderbird.net/en-US/thunderbird/addon/folderflags/ will allow you to reset the flags, but you will need to drop back to 52.9.1 to do it.  https://archive.mozilla.org/pub/thunderbird/releases/52.9.1/win32/en-US/

Alternatively, go to account settings, change the target of templates to a different folder, then change it back again.

Comment 8

[hhawk]

Hi Wayne!

I used the "Alternative" solution you provided and it's now working again as it should!
Many thanks for your help. :)

Regards,
HHawk

Comment 9

[Jorg K (CEST = GMT+2)]

Looks like the folder flags got confused and templates were indeed treated as drafts. Good you corrected it, let's close the bug.