148513 - rabobank.nl - banking site does not work with Mozilla

Status: VERIFIED FIXED

(Tech Evangelism Graveyard :: Dutch, defect, P1)

Description

[harm]

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.0rc3) Gecko/20020523

Mozilla came a long way. I use it for almost all my browsing.
1 thing will not work. I cannot use my banks internet site to do my banking.
The site is a dutch bank (rabobank)
You need some access code to enter the site. So a random mozilla developer
cannot access it. What can I do to help debug this ?

steps to reproduce:
1) Go to banking site (URL above)
2) login
3) viewing your accounts -> works OK.
4) transfer money (click "eigen rekening")
5) fill in the fields
6) press send  (click "Ok + verzenden")

result:
mozilla does not respond at all to the click on the send button

expexted result:
a new window is opened where you can pass your password/code etc..

note: I have java, javascript enabled.

No mozilla version is known to me that works on this site.
I tried: M17,M18,0.9.7,0.9.8,0.9.9,1.0rc1,rc0rc2,1.0rc3
IE 5 does it fine
netscape 4.7 does it fine.

Comment 1

[Matthias Versen [:Matti]]

Reporter:
Is this a Java applet ?
Can you save the page (please remove all personal informations) and attach it.
Do you see Javascript Errors in the JS Console if you click
(Tool/webdevelpoment/JS Console)

Comment 2

[Boris Zbarsky [:bzbarsky]]

The best way to help is the following:

1)  Go to the page that shows the problem (the page with the non-functional
    button).
2)  Save that page as "web page, complete"
3)  Zip up all the files involved and attach the zip archive to this bug using
    http://bugzilla.mozilla.org/attachment.cgi?bugid=148513&action=enter

Comment 3

[harm verhagen]

Attachment: page where bug occurs

I don't think it's a java applet (not 100% sure though, how can I tell for
sure?)

attached the page where I can transerfer money.
clicking any of the buttons wont work ("OK", "annuleren", "OK + acceptgiro",
"Ok + bankgiro", "OK + eigen rekening", "OK + verzenden" )

I am getting some java script errors:
Entering the offending page:
Error: top.main.document.RTI.I049 has no properties
Source File:
https://bankieren.rabobank.nl/rabo/main.htm?verzoek=RETRACK&X009=TUSSEN&X010=0020&X015=RETRACK

Line: 887

clicking "OK + verzenden"
Error: top.main.document.RTI.I049 has no properties
Source File:
https://bankieren.rabobank.nl/rabo/main.htm?verzoek=RETRACK&X009=TUSSEN&X010=0020&X015=RETRACK

Line: 887

Comment 4

[harm verhagen]

Attachment: page where bug occurs (now complete page)

I did not attach the complete page.
This should be better
obsoletes previous attachment

Comment 5

[Frederic Bezies]

There are a lot of "lNavigator4" fonctions ! Like :

"var datumVerzoekVerzonden="";
var lExplorer4 = (navigator != null && navigator.appName=="Microsoft Internet
Explorer" && parseFloat(navigator.appVersion + "0")>=4);
var lNavigator4 = (navigator != null && navigator.appName=="Netscape" &&
parseFloat(navigator.appVersion + "0")>=4);"

Or about keypress fonction :

"function keyPress(e) {
        if (! lNavigator4) {
                var k = e.which ? e.which : event.keyCode;
                if ( k == 13 ) {
                        sendReq();
                        return false;
                }
        }
        return true;
}"

This bug should go to tech evang. west europe

Comment 6

[Matthias Versen [:Matti]]

-> default owner

Comment 7

[harm]

What does this mean: "This bug should go to tech evang. west europe" ?

Does it mean: It's not a browser bug, it's a bug in the banks site ?

kind regards,
Harm

Comment 8

[Boris Zbarsky [:bzbarsky]]

That's exactly what it means.  ;)

Comment 9

[Ruud van Melick]

I think this is the problem:
  (document.layers) ? layerobject=true : layerobject=false;
  
(document.all) ? allobject=true : allobject=false;
  (document.getElementByID) ? dom=true 
: dom=false;

'document.getElementbyID' should have a lowercase 'd' at the end. They 
managed to get it right everywhere else except in two places. That's why you can't use two out of 
three methods to transfer money: 'bankgiro' and 'eigen rekening' don't work, but 'acceptgiro' 
does. After replacing the 'D' with a 'd' the 'send' button works fine.

I've sent the above 
information to the Rabobank helpdesk in February (the problem appeared late last year), but that 
didn't have any effect. Now that Mozilla 1.0 is released, I planned on reminding them of this 
issue, but it may be more effective if someone who doesn't work there contacts them 
;)

Helpdesk email: [e-mail]

Comment 10

[harm verhagen]

You are right,
mozilla doesn't accept .getElementByID    (getElementById == OK )
but IE does accept it.  (both ..ById and ByID, checked with simple script)
whats going on here ?
Is java script supposed to be case-sensitive ?

Comment 11

[Boris Zbarsky [:bzbarsky]]

JavaScript (and ECMAScript) is most definitely case-sensitive.

Comment 12

[Patrick]

Is anyone actually working on this? And is there a standard procedure/document
to handle evangelism bugs? 

If there is, I could assign this bug to myself and contact the site administrator.

Comment 13

[Boris Zbarsky [:bzbarsky]]

Patrick, feel free to do that.

Comment 14

[Patrick]

Boris,

sorry for sounding dense, but which one are you referring to:
1) assign the bug to myself
2) contact the sys admin.

PS already did number 2 as a customer of the bank. 

And is there a standard, official way to approach sys admins? (for instance a 
letter/document, introduction on behalf of mozilla etc.)

Many thanks
(PS this is the first evangelism bug I would be handling)

Comment 15

[Alex Bishop]

Patrick,

http://mozilla-evangelism.bclary.com/ should have all the information you
require. http://mozilla-evangelism.bclary.com/howtohelp.html,
http://mozilla-evangelism.bclary.com/evangelism.html and
http://mozilla-evangelism.bclary.com/letter/ will probably be particularly
useful to you.

Comment 16

[Patrick]

Assigned the bug to myself, using the links kindly provided by Alex as a basis
for my contacts with the bank.

Comment 17

[Patrick]

sorry for the spam .... 

Comment 18

[harm]

reporter:
I contacted rabobank.
They fixed it.
I can now use my banking site with mozilla under linux (mozilla 1.0.1)
:)

Comment 19

[Patrick]

verified, good job Harm.

Comment 20

[Wesha]

harm, patrick, would you please take a look at (related?) bug 168918 since 
you're rabobank customers and thus are able to do that? Please add comments to 
that bug then.

Comment 21

[Brant Gurganus]

v

Comment 22

[Kai Lahmann (is there, where MNG is)]

move...