1487610 - Printing in web Outlook owa I get the last page empty

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect, P3)

Description

[it]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
Build ID: 20180807170231

Steps to reproduce:

In Outlook web mail I perform the print action. This opens a new window showing the mail to be printer and shows the print window.


Actual results:

By printing a mail in Outlook Web Mail OWA, even a single line of text, two pages are printed instead of a single sheet, the last one being white.


Expected results:

A single page should be printed with the single row of test.
I get the correct result by going to File -> Page Setup and decreasing the page zoom. Sometimes this solution is not good because the characters become unreadable.

Comment 1

[it]

Attachment: ScreenHunter_1235 Sep. 04 08.59.jpg

Comment 2

[it]

Attachment: first_page.jpg

Comment 3

[it]

Attachment: second_page_empty.jpg

Comment 4

[it]

I've attached three screenshots that show the problem (a test mail with a single line of text "test" is printed on two sheets)

Comment 5

[Cameron McCormack (:heycam)]

Thanks for the bug report.

I tried printing a test email, but wasn't able to reproduce this, although I am not sure I am using the exact same Outlook app.   The one I have access to is https://outlook.live.com/mail/ but I can see from your screen shots that you are using https://outlook.office.com/owa/.  Maybe that's part of Office 365?

Cornel, does your team have access to an Office 365 account and can try to reproduce this?

Comment 6

[it]

I confirm that it's the Outlook web portal of Office365, we also contacted Office365 support and they said that it's a Mozilla Firefox problem, so they closed the ticket.

Thanks for the support

Comment 7

[Cornel Ionce [:noni]]

Hi Cameron! 

Unfortunately we don't have access to an Office 365 accont, therefore we are unable to reproduce/validate this issue.

Comment 8

[it]

Hello,

we noticed that this problem was solved by updating the Outlook web (new look).

so we can consider the ticket closed

thanks for the support