1488393 - Connection to app.santandertotta.pt times out

Status: VERIFIED INVALID

(Core :: Networking: HTTP, defect)

Description

[João M. S. Silva]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0
Build ID: 20180712150008

Steps to reproduce:

Tried to visit https://news.santandertotta.pt/em/ct.php?id=VlcMAVRWV1cfBgRSWwkCAQpQUxpz&webcare_id=4A46DF1563


Actual results:

The connection has timed out

The server at app.santandertotta.pt is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.


Expected results:

Display the webpage. Chromium is able to display the webpage.

Comment 1

[Gingerbread Man]

(In reply to João M. S. Silva from comment #0)
> https://news.santandertotta.pt/em/ct.
> php?id=VlcMAVRWV1cfBgRSWwkCAQpQUxpz&webcare_id=4A46DF1563

302 redirect to
http://app.santandertotta.pt/ficheros/inqueritos/inqueritos_bst.html?inquerito=satisfacao-abertura-conta-tablet&external_id=347493879020&bwctid=14485E

This times out. This is confirmed by several external services, like the ones below.
https://downforeveryoneorjustme.com/app.santandertotta.pt
http://www.isitdownrightnow.com/app.santandertotta.pt.html

> Chromium is able to display the webpage.

As expected, I can't load it in Vivaldi either. You may have visited the page with Chromium before, and it's now loading an offline copy from the cache.

Comment 2

[João M. S. Silva]

I had not accessed the page in Chromium before. It loaded without problems at first time.

Notwithstanding, I have cleared all history/cache in Chromium, tried again and it loads.

If you try Chromium, it will load.

Comment 3

[Matthias Versen [:Matti]]

The page doesn't load in chromium for me as expected.

Comment 4

[João M. S. Silva]

I'll attach the proof that I can access it with Chromium.

I'm reporting this to help. 99.99% of the users facing such an error wouldn't care reporting.

But if this is not of help to Mozilla, then it's fine by me since I could access the site with Chromium.

Comment 5

[João M. S. Silva]

Attachment: Screenshot from 2018-09-05 00-37-36.png