1488423 - Page about deactivating all addons

Status: RESOLVED WORKSFORME

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Johan Lorenzo [:jlorenzo] - PTO - Back August 24th]

While working with the Github support to diagnose an issue I got, I was asked to "use private browsing to deactivate all add-ons". These instructions are for Chrome. I kindly said I'm using Firefox and these won't work with it. They were happy to ask what's the equivalent on Firefox. I replied:

> 1. Browse to "about:support".
> 2. On the top right corner, click on the button "Restart with Add-ons Disabled"

I wanted to link a support page, but I couldn't find it on support.mozilla.org. I have 2 questions:

1. What is the recommended way to deactivate all addons?
2. Where can I the page on support.mozilla.org?

Please let me know if I can provide more details.

Comment 1

[[:philipp]]

hi johan, these are two pages in our db of articles covering this subject:
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 2

[Johan Lorenzo [:jlorenzo] - PTO - Back August 24th]

Thank you very much Philipp. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode is exactly what I was looking for :)