1489777 - Sync isn't working

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[l.m.hancock.7]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20171112125346

Steps to reproduce:

I just bought a new laptop and have been trying for a while now to get my old laptop's Firefox to sync with the old. It isn't working


Actual results:

Error log ...

Index of file:///C:/Users/lmhan/AppData/Roaming/Mozilla/Firefox/Profiles/gmw5l7t2.default/weave/logs/

Up to higher level directory
Name 	Size 	Last Modified
File:error-sync-1536415477451.txt
	7 KB 	9/8/2018 	10:04:44 AM
File:error-sync-1536415533677.txt
	5 KB 	9/8/2018 	10:05:34 AM
File:error-sync-1536420132086.txt
	31 KB 	9/8/2018 	11:22:12 AM
File:error-sync-1536420239596.txt
	13 KB 	9/8/2018 	11:23:59 AM
File:error-sync-1536420280526.txt
	12 KB 	9/8/2018 	11:24:40 AM
File:error-sync-1536420433010.txt
	12 KB 	9/8/2018 	11:27:13 AM
File:error-sync-1536420485066.txt
	29 KB 	9/8/2018 	11:28:05 AM
File:error-sync-1536421016292.txt
	5 KB 	9/8/2018 	11:36:56 AM


Expected results:

My bookmarks and Firefox data should have transferred

Comment 1

[Gingerbread Man]

Please update both copies of Firefox to version 62. If the problem persists, click the "Attach File" link above the description here (comment 0) and upload the latest error log.

Comment 2

[l.m.hancock.7]

So the old laptop was running on that version. The new one wouldn't quite update all the way through the "about" option, so had to download that manually and add. It didn't work last night (another error message), but did work this afternoon when I tried again.

Comment 3

[Mark Hammond [:markh] [:mhammond]]

I'm glad everything is now working for you, but without any of those error logs there's nothing we can do to work out what the initial problem was. Please feel free to reopen this bug if you attach any of those logs (ideally, please upload as many logs as you can in a .zip file - if you just choose one there's a reasonable chance it will just have a benign error)