1490120 - Updating browser version 62 deletes printer settings

Status: RESOLVED INCOMPLETE

(Core :: Printing: Output, defect)

Description

[Scott]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.81 Safari/537.36

Steps to reproduce:

Updating to version 62 of Firefox.  Trying to print file results in one of several problems:

- Print margins messed up
- Paper size cannot be selected
- Printing does not happen


Actual results:

- Printout is incorrect
- Printing does not happen


Expected results:

Should have printed

** Had to re-install printer drivers to rectify the problem.  Printers used were Star USB Receipt printer and Zebra USB Label printer

We have customers around the globe calling in because of the Firefox version causing this issue with what looks like printer driver settings

Comment 1

[Kanchan Kumari QA]

I tried updating to older Fx version to Firefox 62 but couldn't reproduce this issue. I don't have same printer as you mentioned, I used HP LaserJet Pro.

User Agent 	Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:62.0) Gecko/20100101 Firefox/62.0

I am placing this under Core:Printing Output so someone can look into this. Thanks!

Comment 2

[Jonathan Watt [:jwatt]]

That sucks. :( At this point I assume that the window to act on this has long passed and this bug is no longer actionable. If that is not correct please reopen, adding my email address to the "Request information from" field below to get my attention.