1490915 - All saved usernames and passwords lost and settings changed to default after upgrade to Firefox 62.0

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Lyn Baines]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko/20100101 Firefox/62.0
Build ID: 20180830143136

Steps to reproduce:

Firefox automatically updated to version 62.0


Actual results:

All settings reverted to default and all saved usernames and passwords lost after upgrade.


Expected results:

I expected everything to be as it was before the upgrade.

Comment 1

[laszlo.bialis]

Hi!

Tried with an update from Release version 61.0 to Release 62.0, but couldn't reproduce. 

Did all your personalized settings got lost during the update, or some of them are still visible? 
I'm suspecting that during the update a new user profile was created somehow or the existing profile didn't load correctly. 
Could you please access the about:profiles section (by typing the about:profiles text in the address bar and pressing Enter afterwards) and check if other user profiles are available? If so, try to switch profiles, since my guess is that your profile with all your data might still be there.

Comment 2

[laszlo.bialis]

Based on the lack of information from the reporter this bug will have the Status: Resolved as incomplete.
If you want to add more info that can help to understand this bug please reopen it.