1491970 - Amazon email preferences fails to render properly

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[e.gorodinsky]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
Build ID: 20180830143136

Steps to reproduce:

Go to https://pages.awscloud.com/communication-preferences.html


Actual results:

The communication preferences tab is blank


Expected results:

The tab should contain subscription options.

Comment 1

[Francesco Lodolo [:flod]]

Do you have tracking protection enabled, or similar add-ons? Disabling it makes the page load correctly for me (but I'm on Nightly).

Comment 2

[Peter Magyari (Desktop QA)]

Hello,

I'm unable to reproduce this issue, I also think it might be occurring because you have tracking protection enabled.

Could you please test if the issue is reproducible in safe mode, here is a link that can help you do that:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If the issue still occurs please try it using a new profile, you can find the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Thank you

Comment 3

[Peter Magyari (Desktop QA)]

Based on the lack of information from the reporter this issue will have the Status: Resolved as incomplete.
If you would like to add more information that can help in understanding this issue please reopen it.