Closed
Bug 1493801
Opened 6 years ago
Closed 5 years ago
[SUMO User Issue] Specific email not receiving emails Investigation of <email address>
Categories
(Cloud Services :: Server: Firefox Accounts, enhancement)
Cloud Services
Server: Firefox Accounts
Tracking
(Not tracked)
RESOLVED
INACTIVE
People
(Reporter: marcus.behel, Unassigned)
Details
Attachments
(1 file)
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38.56 KB,
image/png
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Details |
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User: Support Case link The user has tried the following: * I verified with the user that their email is indeed working. Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.
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Comment 1•6 years ago
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Hi there, our systems received 3 bounces from your email address. I've cleared these bounces, could you please add accounts@firefox.com to your address book and try signing in again? Thanks! +-----------------------------+------------+---------------+---------------+ | email | bounceType | bounceSubType | createdAt | +-----------------------------+------------+---------------+---------------+ | marcus.behel@mindspring.com | 3 | 9 | 1536888483928 | | marcus.behel@mindspring.com | 3 | 9 | 1536888484025 | | marcus.behel@mindspring.com | 3 | 9 | 1536888484425 | +-----------------------------+------------+---------------+---------------+
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Updated•5 years ago
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Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → INACTIVE
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Description
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