1493828 - Cannot login to web.skype.com

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Matěj Cepl]

When trying to log into https://web.skype.com page ends in the endless logo "Loading ...".

There is rather brutally brushed off duplicate of this issue in bug 1387796, but this is really serious problem for my wife who really needs Skype for her study, and unless this fixed I will have to suggest to her switch to Chromium (which works perfectly).

When looking at the console log I see:

Content Security Policy: Nepodporovaná direktiva „reflected-xss“. 
Direktiva a hodnoty budou ignorovány.
Content Security Policy: Direktiva ‘child-src’ je zastaralá. Pro 
ovládání workerů použijte ‘worker-src’ nebo ‘frame-src’ pro ovládání rámů.
NS_ERROR_FILE_CORRUPTED:
main.js:1
Skype.webShell</</j.setUser
https://s4w.cdn.skype.com/0-239-0/js/main.js:1:30213
Skype.webShell</</p.run
https://s4w.cdn.skype.com/0-239-0/js/main.js:2:28699
Skype.webShell</</c.init
https://s4w.cdn.skype.com/0-239-0/js/main.js:1:14865
Skype.webShell</<
https://s4w.cdn.skype.com/0-239-0/js/main.js:2:28745
m
https://s4w.cdn.skype.com/0-239-0/js/main.js:1:2195
j
https://s4w.cdn.skype.com/0-239-0/js/main.js:1:1053
n
https://s4w.cdn.skype.com/0-239-0/js/main.js:1:2378
Skype.webShell<
https://s4w.cdn.skype.com/0-239-0/js/main.js:3:7742
<anonymní>
https://s4w.cdn.skype.com/0-239-0/js/main.js:1:43

("Nepodporovaná direktiva" means "Unsupported directive", "Direktiva je
zastaralá" is "Directive is obsolete/deprecated")

Comment 1

[Matthias Versen [:Matti]]

moving to untriaged until the right product/component found.

Did you alread try a new Firefox profile ?
And yes, contactng the site support is the next thing what you should do in case of a redirect loop.

Comment 2

[Daniel Bodea [:danibodea]]

Hello Matěj Cepl,

I can't reproduce this issue. Can you still reproduce it in your browser? 
If yes, which browser version is it?
Also, if yes, please try it in safe mode (https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode).

Thank you for your contribution!

Comment 3

[Matěj Cepl]

Yes, with clean profile, I can log in to the Web Skype, but even with switched off uBlock Origin and uninstalled most addons (Random Password Generator and Zotero Connector, really don't feel like they should be involved), the result is still the same.

Any idea how to find out what in my profile could be cause of the problem?

Also, I have contacted Skype/Live.com support, but I have never heard from them yet.

Comment 4

[Matthias Versen [:Matti]]

You can use the refresh function: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

The Network cache and cookies could be causing issues like this or an extension.

Comment 5

[Matěj Cepl]

(In reply to Matthias Versen [:Matti] from comment #4)
> You can use the refresh function:
> https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-
> settings

Thank you, Firefox Reset helped, but now we will never know what actually caused the problem.