149475 - daab-as.com - refuses access for mozilla on mac

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: Other, defect, P2)

Description

[Bjarne D Mathiesen]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-US; rv:1.0.0) Gecko/20020529
BuildID:    2002052918

According to them (in an eamil) they don't support the mac platform at all

!!!BUT!!!
1) if I try IE 5.1 for mac, there's no problem
2) if I spoof the UserAgent with uabar (http://uabar.mozdev.org/) to say that
Mozilla is IE 5.5 Win, there's no problem

Reproducible: Always
Steps to Reproduce:
1. go to to URL given

Actual Results:  access is refused with this error message:
De kan desværre ikke se dette websted med Deres nuværende browser.

Webstedet kan ses med
Internet Explorer version 5 eller nyere
Netscape Navigator version 6 eller nyere

translation (for the multilingually inhibited :-D ):
Unfortunately, you can't see this website with your present browser.

The website can be seen with
Internet Explorer version 5 or newera
Netscape Navigator version 6 or newer


Expected Results:  ought to work perfectly in lieu of their stated requirements

I've written twice to their info-email.
The first response contained more of the same nonsense as the error message. I'm
at present awaiting a response to my second email.
I'll report their answer here if/when it arrives

Comment 1

[Brant Gurganus]

I see this Mac related JavaScript:
makeMenu();
{!bw.isMac)?placeLT(145,m.x,m.y):placeLT(145,m.x,m.y-17);

I don't exactly see how it is preventing access or redirecting though.  I am
using 2002060504 on Windows XP Home Edition.  Maybe it is a server-side
redirection.  Also, if true, isn't this a major issue.

Comment 2

[Bjarne D Mathiesen]

I gave it "minor" because by using uabar you can easily get the site to work

Comment 3

[Greg K.]

Confirmed using FizzillaCFM/2002052918 (rv1.0.0). Accessed is blocked.

Comment 4

[Brant Gurganus]

Bjarne, most people don't use the UABar and it is not supplied with Mozilla by
default.

Comment 5

[Kai Lahmann (is there, where MNG is)]

looks ok with Mozilla/Linux - really only blocking the Mac-version?

Comment 6

[Bjarne D Mathiesen]

As of today, they are !!!STILL!!! un-necessarily blocking access from Mac :-((
My latest attempt was Mac OS 9.1
And it's serverside blocking, so spoofing the user agent is the only option on
our side if we wish access
And I've received no response to my latest email :-((
This is apparently a hard case :-((

Comment 7

[Mathieu Pillard [:mat]]

havefix: they should know that gecko mac is the same as gecko on every other
platform (minus the bugs :) .

setting P2/critical. now that the new aol client for macosx is out with gecko,
this kind of bugs need to be fixed :))

Comment 8

[Bjarne D Mathiesen]

Attachment: letter written to daab-as (in Danish - sorry :-) )

That's exactly what I've explained to them :-)

Comment 9

[Frankie]

What exactly is the criteria for marking an evangelism bug as critical?

There are lots of web sites that pointlessly reject Gecko browsers. Is there
something special about daab-as.com, or should we be marking critical on dozens
of other bugs?

Also, I was under the impression that only the actual engineers working on a bug
should set a Priority level. Are there any official guidelines? The overview at
http://bugzilla.mozilla.org/bug_status.html is insufficient.

Comment 10

[Mathieu Pillard [:mat]]

[~off topic]
The evangelism component is a bit special :)
The guidelines for those bugs have recently changed, see 
http://www.mozilla.org/projects/tech-evangelism/site/procedures/bug-fields.html

There used to be some cases when you should put p2/critical for such bugs, but
not any more :)
(and btw I did work on this bug as I was part of the netscape evangelism team at
that time, and that bug was critical for us because of the release of the macosx
aol client... :) but looks like nobody had time to evangelize that site a bit
more...)

Comment 11

[Bob Clary [:bc] (inactive)]

move tristans bugs to other

Comment 12

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.