Closed Bug 1496125 Opened 6 years ago Closed 6 years ago

Firefox Monitor: Investigate SES bounce rate spike

Categories

(Cloud Services :: Operations: Miscellaneous, task)

Product:
Cloud Services
Component:
Operations: Miscellaneous
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: groovecoder, Assigned: bobm)

Details

A user reported not receiving their Firefox Monitor verification email for a while - they had to try 6 times before getting a couple to come thru. When I checked the FxMonitor dashboard, the aws.ses.bounce.sum had a small increase around that time. Is there any way to investigate what may have caused the bounces? Does SES have a dashboard that can tell us if we tripped over a sending rate limit of some kind? If so, we may want to stagger our future promotion spikes.
Assignee: nobody → bobm
Status: NEW → ASSIGNED
Created case with AWS.
AWS has concluded the following: Conclusion: The bounce rate associated with your account is perfectly normal and the reason for a high number of bounces is an increase in the number of messages sent from SES. Adding to that, the bounce events do not have a correlation with hitting any SES limit because SES does not accept an email when the limit is exceeded. Closing this bug.
Status: ASSIGNED → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
You need to log in before you can comment on or make changes to this bug.