1496260 - Gloda search does not find all results for both the subject of the email and the sender

Status: UNCONFIRMED

(MailNews Core :: Database, defect)

Description

[Alessio]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko/20100101 Firefox/62.0

Steps to reproduce:

I have received an email with the subject "Hai ricevuto un bonifico sulle vecchie coordinate" from "[e-mail]". I searched for "coordinate" or "ING" 


Actual results:

The email was not displayed among the results.


Expected results:

Thunderbird should have found the email I was searching. However even though the email was appearing in the inbox, it was not appearing in the results.

Comment 1

[Jorg K (CEST = GMT+2)]

Which search are you using? The quick filter or "Search Messages" (Ctrl+Shift+F)? Or the Global search (Ctrl+K)?

Can you open the message source (View > Message Source) and copy/past the relevant headers here. Or attach the message as a .eml file. You can remove the body of course and obfuscate any information you don't want to publish.

Comment 2

[Alessio]

Attachment: Hai ricevuto un bonifico sulle vecchie coordinate.eml

This is the email that is not shown when I use the ctrl+k option to search for either its subject "coordinate" or its sender "ing".

Comment 3

[Alessio]

If I use the Ctrl+K the email does not show up. Nor when I search for the subject nor when I search for the sender.

If I use the CTRL+shift+F the email is found correctly with any problem, both when I search it for the subject and for the sender. So This works properly.

Comment 4

[Jorg K (CEST = GMT+2)]

Thanks. Ctrk+K triggers the Global seach, also called Golda. That's sadly known not to be 100% reliable. One thing you can always try is to re-index everything by removing global-messages-db.sqlite from your profile.

Also make sure that the folder the message is in is included in the indexing: Right-click, Properties, "Include messages in this folder in Global Search results". Does Gloda find other message in the folder?

Comment 5

[Alessio]

(In reply to Jorg K (GMT+2) from comment #4)
> Thanks. Ctrk+K triggers the Global seach, also called Golda. That's sadly
> known not to be 100% reliable. One thing you can always try is to re-index
> everything by removing global-messages-db.sqlite from your profile.
> 
> Also make sure that the folder the message is in is included in the
> indexing: Right-click, Properties, "Include messages in this folder in
> Global Search results". Does Gloda find other message in the folder?

I did not understand the first paragraph, how do I remove global-messages-db.sqlite?

Gloda finds other messages in the folder but it is not working properly. If I now search for the email generated by bugzilla, it does not find any. Thus Gloda is failing to find emails in inbox apparently.

Comment 6

[Jorg K (CEST = GMT+2)]

Help > Troubleshooting Information
  Profile Folder: Open Folder.
Click that button.
Close Thunderbird.
Delete global-messages-db.sqlite from the profile folder.