1498761 - A problem with your hardware caused Windows to stop working correctly.

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[elementalgoddragon]

Attachment: Windows report

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

Steps to reproduce:

Viewing a site when Firefox is running.


Actual results:

Seems to happen every three or so days of having Firefox on. Viewing a website and then the website page I was viewing would either flicker or go white for a moment before it refreshes. This never happen before (prior before 62.0.3) version


Expected results:

website page I was viewing would either flicker or go white for a moment before it refreshes.

Comment 1

[Matthias Versen [:Matti]]

The windows report says excellently what is it: Either it's a hardware issue or the driver of a hardware in your system like the graphic card is crashing.

You can try to disable the graphic hardware acceleration in Firefox options: options/general/Performance but your problem is no bug in Firefox or something that we can fix on our side. You can also try to update your Graphic card driver.

Comment 2

[elementalgoddragon]

(In reply to Matthias Versen [:Matti] from comment #1)
> The windows report says excellently what is it: Either it's a hardware issue
> or the driver of a hardware in your system like the graphic card is crashing.
> 
> You can try to disable the graphic hardware acceleration in Firefox options:
> options/general/Performance but your problem is no bug in Firefox or
> something that we can fix on our side. You can also try to update your
> Graphic card driver.

It is only affecting Firefox itself and never had this issue until the recent update on Firefox. It isn't crashing the whole system or anything like that as I had my 3D modeling program open at the time and that wasn't affected. I disabled the Hardware acceleration to see if it happens.