149877 - Unable to log on to KiwiBank Internet Banking

Status: CLOSED INVALID

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Mike Nicholls]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.0) Gecko/20020530
BuildID:    2002053012

On the page https://www.kiwibank.co.nz/banking/login.asp , I am unable to log on
to the Internet banking service.  The message "Kiwibank internet banking is now
loading. Please wait......." is displayed and nothing happens.  

This may be a problem with the strange JavaScript based interface it uses - the
page works fine in IE, so I am guessing that this is an evangelism issue - my
JavaScript knowledge is limited so I am unable to investigate further.

Reproducible: Always
Steps to Reproduce:
1. Go to https://www.kiwibank.co.nz/banking/login.asp
2. Enter anything as the "Access Number" or password
3. Click "Sign On"

Actual Results:  The message "Kiwibank internet banking is now loading. Please
wait......." is displayed.

Expected Results:  There should be a message indicating the incorrect user/pass,
or if a valid user/pass is entered the online banking service should appear.

The bank's tech support was not helpful, suggesting I update my copy of Internet
Explorer, but they claim the site works under NS6.  I have been unable to test
this though.

Comment 1

[Pascal Chevrel:pascalc]

Confirmed on build 2002060508 windowsXP

The button calls the js function SubmitLogin() which is defined in the script
https://www.kiwibank.co.nz/banking/scripts/Login.js, it opens a new window and
calls the function SubmitForm() in
https://www.kiwibank.co.nz/banking/scripts/script.js

I do not know enough javascript to understand why it doesn't work in Mozilla but
works in NS7, I didn't see any browser sniffing code which would justify this.

Comment 2

[Pascal Chevrel:pascalc]

Ok, I've just created a new profile and it works now. Mike, could you try on a
brand new profile and tell us if it solves the problem ?

Pascal

Comment 3

[Pascal Chevrel:pascalc]

Ok, I've just created a new profile and it works now. Mike, could you try on a
brand new profile and tell us if it solves the problem ?

Pascal

Comment 4

[Mike Nicholls]

I can log in fine with a new profile - I guess it wasn't an evangelism issue
after all.  It is still very strange though.

Thanks for your help - I wouldn't have thought of trying it on a new profile,
but I'll keep that in mind in the future.

Comment 5

[Ian Neal]

Can this be closed then?

Comment 6

[Mike Nicholls]

Closing.

Comment 7

[Mike Nicholls]

Marking closed.

Comment 8

[Katsuhiko Momoi]

Mass reassigning English-Other bugs to general default assignees.