mail accounts don't respond to mouse



17 years ago
14 years ago


(Reporter: russo.lutions, Assigned: sspitzer)


Windows 2000

Firefox Tracking Flags

(Not tracked)




17 years ago
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.0) Gecko/20020529
BuildID:    2002053012

My mail accounts are listed in the left window, but no mail messages
show up in the main windw, and I can't click on any of the items in
the left window to choose a folder or even an account. It's completely

It is completely useless for reading mail (no messages are shown).

In addition a similar problem happens when I go into Preferences -- none
of the preferences are selectable either!

Reproducible: Always
Steps to Reproduce:
1.Open mail
2.try clicking on an account

Actual Results:  No mail messages show up in the main window (the window is
completely blank) and I can't click on anything in the left window.

Expected Results:  I should see email messages and I should be able to click on
folders and accounts, etc. and I can't.

I'm extremely annoyed. For a 1.0 release, to have something this broken is very

I upgraded from netscape 6.2 to this build and my mail accounts and
preferences were correctly copied over but I can't click on them.
Netscape & PR1 does not have the problem, but it has something similar:
the preferences list doesn't even show up. But at least the mail works.

Comment 1

17 years ago
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0.0) Gecko/20020530
Build: 2002053012

Defenitely WFM, maybe try re-installing?

Comment 2

17 years ago
"WFM, try re-install" is the best you can do?
Microsoft's support would be better!

It doesn't work for me, and re-install didn't help.
I'm willing to provide more info and whatever to
someone trying to fix such a critical bug, but
between this bug and 82534, I'm losing a lot of
respect for Mozilla.
I have tried to reproduce this bug and so far I have failed. 
I have tested on a recent mozilla 1.2 nightly under windows 2000, and a mozilla 
1.0.1 under redhat linux 8

In order to try and reproduce this problem we need more information:

* could you please try and restest with a current mozilla build, and see if the 
problem still exist.

Please be sure to completely remove the old mozilla. This includes your profile 
directory under C:\documents and settings\<your username>\application 

* If the problem persist try creating a new profile using the profile manager 
(run it with -ProfileManager as parameter or using the shortcut the installer 
versions make)

* if the problem persist after that please tell us:

- What types of accounts and how many you have setup.

- what happens whehn you try to navigate the local folders account

- Can yu try and access the email accounts by webmail to see if there is any 
corrupt messeges on the server ? Like no subject 0 byte messages ?

Comment 4

16 years ago
A.P. Russo, do/did you have third party themes installed? (Pinball,...)
That could make this bug a duplicate of bug 162891.

If you still see this bug, try uninstalling your third party themes.
And consider trying out the proposals from comment #3.

> Microsoft's support would be better!

You don't seem to understand that bugzilla is no support site.
Mozilla does not have official support, that is the reason why "
provides binaries for testing and feedback" as you can read on the main page.
And why you should use official end-user distributions like Netscape if you want
support. Any tips and work of *most* people here and in the mozilla newsgroups
is done in their spare time for no payment at all. (as is this comment)


16 years ago
QA Contact: olgam → laurel
marking works for me per comment #1 and #3 and no response from the reporter.
Last Resolved: 16 years ago
Resolution: --- → WORKSFORME

Comment 6

16 years ago
marking verified
Product: Browser → Seamonkey
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