1503520 - Thunderbird 60.2.1 hangs when trying to create a new e-mail message, when signature is used from html file from a folder on a local machine

Status: RESOLVED DUPLICATE of bug 1495698

(Thunderbird :: Message Compose Window, defect)

Description

[Ibrahim]

Attachment: Thundersignature.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.77 Safari/537.36

Steps to reproduce:

Thunderbird 60.2.1 (32 bits) in Dutch
Trying to create a new e-mail message (Opstellen button). Thunderbird crashes.
It has probably to do with a fact that signature has been used. When no singnature is used, I do not have any problems.



Actual results:

Thunderbird crashes.


Expected results:

It should not have crashed. Remark: In previous version I do not have any problems.

Comment 1

[Jorg K (CEST = GMT+2)]

There was a problem that TB would hang/freeze on a signature referencing a non-existent file. This has been fixed in TB 60.3 which is due for release in the next 24 hours, see bug 1495698.

I don't know anything of a crash in that context. Can you download this version and try?
http://ftp.mozilla.org/pub/thunderbird/candidates/60.3.0-candidates/build2/win32/nl/

If it were a crash, could you give us the crash signature which you can obtain from "Help > Troubleshooting Information".

Comment 2

[Ibrahim]

I was not precise enough. It was not a crash. Real description would be that TB froze, as you wrote. I installed the version from the link and it works now. Thanks.

Comment 4

[Jorg K (CEST = GMT+2)]

Please note that the hang only occurs if you're referencing a non-existent file in your signature. So I expect that the signature doesn't look like intended.

Comment 5

[Ibrahim]

Yes, you are right. I was referencing a png file in a signature, which was not on a specified location. That was the real problem. I was able to see that after the new version was installed and corrected it.