1505773 - Videos on BBC remain in a buffering state after they are finished

Status: NEW

(Core :: Audio/Video: Playback, defect, P3)

Description

[Cristian Comorasu, QA [:ccomorasu], Releae Desktop QA - Please contact [e-mail]]

[Affected versions]:
 Fx 65.0b1
 Fx 64.0b7
 Fx 63.0.1
 Fx 62.0.3esr
 
[Affected platforms]:
 Windows 10 x64
 Windows 7 x32
 macOS 10.13
 Ubuntu 16.04 LTS

[Steps to reproduce]:
 1. Launch Firefox.
 2. Go to https://www.bbc.com/news/world-europe-46095808 and play the video

[Expected result]:
 After the video is finished, "More to watch" is displayed.

[Actual result]:
 After the video is finished, the video is stuck on a buffering state

[Regression range]:
 I could reproduce this issue even with Fx 36.0a1 (2014-11-05).

Comment 1

[Jean-Yves Avenard [:jya]]

what about with other browsers? sounds like a site issue.

Comment 2

[Jean-Yves Avenard [:jya]]

WFM in Nightly on mac

Comment 3

[Cristian Comorasu, QA [:ccomorasu], Releae Desktop QA - Please contact [e-mail]]

This issue is not reproducible on Google Chrome, however I reproduced it on Microsoft Edge.

Comment 4

[Jan-Ivar Bruaroey [:jib] (needinfo? me)]

When I try comment 0 (on macOS 10.13) I see no difference in Chrome vs Firefox. Both end on a spinner for me, not "More to watch".

The page's web console output in the two browsers varied drastically, so I would not rule out a site bug.

Cristian, are you still able to repro? Is this with a clean profile?

Comment 5

[Jan-Ivar Bruaroey [:jib] (needinfo? me)]

s/varied/differed/

Comment 6

[Cristian Comorasu, QA [:ccomorasu], Releae Desktop QA - Please contact [e-mail]]

Yes, I reproduced it with a fresh profile on the latest nightly and Fx 64.0b8 using Windows 10 x64 and macOS 10.13.6.

PS: Other fellows reproduced it as well.

Comment 7

[Jean-Yves Avenard [:jya]]

Can be reproduced on other browsers: site issue

Comment 8

[Byron Campen [:bwc]]

I just tried this on OS X Nightly, and it seems to work as expected. Firefox 62 ends with a spinner for me. Whatever the cause, it seems to have been fixed at least on OS X.

Does nightly work for you now?

Comment 9

[Timea Zsoldos [:zstimi/tzsoldos], Desktop QA]

I investigated this issue and it's reproducible for me on Mac OS X 10.13 using Fx latest nightly 67.0a1, 65.0 and 66.0b4, on Chrome and on Safari not work too.
On Windows 10 x64 using Fx latest nightly 67.0a1 and 66.0b4 not work, and on Chrome not work for me.
More links that not works:

• https://www.bbc.com/news/av/world-europe-47073373/brexit-why-dutch-fear-no-deal-will-leave-onions-to-rot
• https://www.bbc.com/news/av/uk-england-derbyshire-47042584/migrant-rescue-crew-held-hostage

When the video is playing and click on "Get embed code" button from video, then close the pop-up you will see that the "More to watch" list is displayed.

Comment 10

[Timea Zsoldos [:zstimi/tzsoldos], Desktop QA]

PS: The same behavior on Chrome.

Comment 11

[Byron Campen [:bwc]]

(In reply to Timea Zsoldos [:zstimi/tzsoldos], Desktop Release QA from comment #9)

I investigated this issue and it's reproducible for me on Mac OS X 10.13 using Fx latest nightly 67.0a1, 65.0 and 66.0b4, on Chrome and on Safari not work too.
On Windows 10 x64 using Fx latest nightly 67.0a1 and 66.0b4 not work, and on Chrome not work for me.
More links that not works:

• https://www.bbc.com/news/av/world-europe-47073373/brexit-why-dutch-fear-no-deal-will-leave-onions-to-rot
• https://www.bbc.com/news/av/uk-england-derbyshire-47042584/migrant-rescue-crew-held-hostage

When the video is playing and click on "Get embed code" button from video, then close the pop-up you will see that the "More to watch" list is displayed.

Those pages are different than the one in the description; I don't think those have an "more to watch" feature.

Comment 12

[Byron Campen [:bwc]]

This really just looks like a site issue to me.

Comment 13

[u514836]

Apologies for the delayed response - I no longer work for the BBC and so got no notification about the needinfo, and sadly am not in a position to help resolve this bug. Good luck!