1506333 - Firefox account reset lost passwords

Status: RESOLVED INCOMPLETE

(Firefox :: Firefox Accounts, defect, P3)

Description

[Harsh]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:63.0) Gecko/20100101 Firefox/63.0

Steps to reproduce:

I did a an update of firefox and reset firefox account password


Actual results:

Firfox lost all saved logins, passwords, bookmarks


Expected results:

It should have brought me back my saved logins, passwords and bookmarks

Comment 1

[ovidiu boca[:Ovidiu]]

I tested this issue on Mac OS X 10.13 with FF 63 release and I updated it to FF 63.0.1 release after which I reset my FF account password but I can't reproduce this issue. 
Did you update it from 62 to 63.0.1 version?

Comment 2

[Harsh]

yes it was from 62 to 63.0.1 and during update it crashed couple of times too.

Comment 3

[Ryan Kelly [:rfkelly]]

Hi Harsh, I'm sorry this bug appears to have fallen between the cracks, 6 months without any comment from the sync team is pretty poor form on our part.

I did a an update of firefox and reset firefox account password

Did you reinstall Firefox or create a new profile or something like that as part of the update?
In other words: were the passwords deleted locally and you expected them to be restored via Firefox Sync?

If so, this is unfortunately expected behaviour - resetting the Firefox Account password destroys the encryption keys that are used to protected your sync data when stored on our servers, so there is no way for us to restore your saved data after resetting the account password.

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

A needinfo is requested from the reporter, however, the reporter is inactive on Bugzilla. Closing the bug as incomplete.

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