Closed
Bug 1507579
Opened 6 years ago
Closed 6 years ago
Cannot login to my Capital One credit card account anylonger
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: kevmeist, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
Steps to reproduce:
Tried my normal login to my Capital One credit card account. I use Roboform for the logins (although have tried a manual logon also). This problem only surfaced in ~ the last 2 months. I reported it to Capital One but have seen no fix on their website. I have logged on to this account for years now using Firefox. Logging on to Capital One using Internet Explorer works OK.
Actual results:
I get the following error "We're sorry, we have hit a snag" with the following URL:
https://verified.capitalone.com/sic-ui/#/unavailable
Expected results:
Should have logged me on to my Capital One credit card account (and has done for years now).
The only extensions I have loaded are AdBlock PLus and Roboform.
Disabling Roboform extension allows the logon to work under FF again. Really odd as I have used Roboform for around 15 years now. I'll now report it to the Roboform folks.
Really odd again. Now that I enabled the Roboform extension...the login works again.
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Comment 4•6 years ago
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I assume that it works now and this looks rather like a roboform issue.
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → WORKSFORME
Yes, it sure looks like that way. Kinda odd as I have used Roboform for over 15 years now. They reckon that Capital One logon page is a complicated script.
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Description
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