150914 - Canceling print to PDF Distiller does not abort gracefully

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Corbett Williams]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.0.0) Gecko/20020530
BuildID:    2002053012



Reproducible: Always
Steps to Reproduce:
1. Select "Print..." from the File menu.
2. Select the Acrobat Distiller as the "Printer"
3. "Cancel" the "Save PDF As" dialog
4. Click "Cancel" on the printing progress message box.




Actual Results:  "Printer Error" message appears: "Printing failed when starting
the page". (Seems like there is a pause of 5-10 seconds.)

Expected Results:  If the "Save PDF As" dialog is canceled, at most a single
"Print Cancelled" message should be shown with an "OK" confirmation. Simply
returning control to the browser with no message would be ok by me.


Acrobat Version 5.0.0.5

Apologies if the problem relates to Acrobat not returning an intelligent return
code.

The "pause" seems relate directly to Acrobat Distiller operation. Thus, having
the "printing progress" message may be a good thing. This is largely an
"unexpected and confusing" behavior.

Comment 1

[rods (gone)]

Certain errors should also remove the progress dialog.

Comment 2

[Corbett Williams]

Does not seem to occur with Acrobat 5.0.5.

Comment 3

[Eugene Savitsky]

I also have problems with Distiller. I'll write this message, then try it out
again to see what is happening by me. I remember aonly that I must close moz
completely...

Comment 4

[Corbett Williams]

25-Sep-02 I would suggest ensuring the distiller is up to date as the ungraceful
abort seems to vanish. However, behavior is still wierd. Attempting to cancel
did not seem to work. The specific action was clicking "Cancel" on the moz
"printing dialog" and then clicking "cancel" on the acrobat "Save As..." dialog.
The page was distilled to the PDF. (I double checked this.) Using moz 1.1a and
Acrobat 5.0.5

Comment 5

[Mike Perkins]

I originally posted this in the wrong area (previous bug):
On my IBM laptop, running Windows XP, when I print a PDF file using Adobe
Acrobat, I get an error message that tells me that the document failed to print.
 I have to open the printer dialogue and cancel all documments.  I think what is
happening is that the expected action is that the document output goes to a
printer, whereas with Acrobat the document is "printed" to a file and is in
essence converted to a PDF file.  This problem did not happen with other
browsers, and only started after I had installed Mozilla.  I downloaded the new
build and the problem persisted.  This is not a fatal flaw, nothing hangs or
crashes, but a minor annoyance with XP.     This happens with PDF writer or
Distiller.

Comment 6

[Wayne Mery (:wsmwk)]

does the problem related to distiller still exist?

Comment 7

[Corbett Williams]

Basically "OK" but the FireFox printing progress box still seems to hang around unnecessarily. (Acrobat 5.0.5, FireFox 1.0.7, Windoes 2000) I would not lose sleep over it but a naive user might.

Comment 8

[Wayne Mery (:wsmwk)]

(In reply to comment #7)
> the FireFox printing progress box still seems to hang around unnecessarily. 

kinda like Bug 297261?

Comment 9

[Corbett Williams]

(In Reply to Comment #8)
Bug 297261 seems more serious and different. I can't be certain that it is Acrobat Distiller related but I can say this:

1. It seems necessary to have more than one Tab open to reproduce 297261
2. It does not seem necessary to highlight text and print the selection. Simply clicking on the page outside the message box was enough to hang the browser.
3. Canceling the Save file routine ala this bug with two Tabs does not seem to lock up the browser but clicking on the browser page when the "Preparing to Print" message is displayed does.
4. I noticed that the Windows print spooler had the aborted jobs in its queue, one with a "canceling" indication. I ended up cancelling the pending jobs and then it took a while to for the job with the "cancelling" message to go away. (Not that these were all print jobs sent to the distiller.)

I have a vague recollection that part of the problem I experienced was partly a distiller problem. I don't seem to have a problem with a "real printer." There may be something going on relating to the communication between the distiller and the Windows spooler that is causing the lock up. Don't know. Windows reports that FireFox is "Not responding" when I shut down the locked up browser which I would assume means that it won't process any messages.

So, the bugs might be related and have something to do with particular interactions with the printer spooler during which a program is not checking for or processing messages or messages are being sent to the wrong "window." Whether it is unique to Acrobat or this version of Acrobat, I don't know.

Bottom line, the bug I reported does not seem to create a lock up situation. More than one Tab and clicking on the page during "preparing to print" message seems to cause that and the Windows print spooler seems involved in the party.

Comment 10

[Jason Bassford]

No sign of a patch / bug checked into code that fixed this.

-> WORKSFORME