1512786 - Cannot access my mozillians account

Status: UNCONFIRMED

(Participation Infrastructure :: Phonebook, defect)

Description

[Hrushikesh Bodas]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

Steps to reproduce:

1) I had an account with email [e-mail] and username hybrid1999.
2) I used this email to login to firefox accounts.
3) when i logged in to mozillians or any IAM based service it gave an error stating i can only Login using firefox.
3) When i tried logging in using firefox, It created a new account with the same email the new username in mozillians is hybrid1999_2


Actual results:

I cant acces my first account hybrid1999.
I can access hybrid1999_2 currently which is a firefox account. (Both have the same email.)



Expected results:

I should have been able to log in using hybrid1999 account.
Edit : Not sure if this should go into phonebook or account help. Posting this in account help as of now.

Comment 1

[Dustin J. Mitchell [:dustin] (he/him)]

It looks like the "Account Help" component is un-monitored, judging by the other open bugs.  Let's try phonebook..