1513531 - I cannot send email when I am at a location where the internet service is not from my home service (Spectrum).

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[justforgames]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15

Steps to reproduce:

Attempt to send email anywhere that is served by an internet provider that is not my own (Spectrum).


Actual results:

I receive an error that the server cannot be found when I try to send email from any location that does not use Spectrum as the Internet Provider. I am forced to use Spectrum Webmail to send emails from those other locations. I can receive email just fine, but cannot send.
My husband can send and receive on all of his devices but he uses Mail as his email and I use Thunderbird (60).


Expected results:

I should be able to both send and receive email from anywhere as long as I have a connection to the internet, regardless of the provider. I am including screenshots of the Spectrum setup instructions and my email settings. I have read a lot of similar issues online and some folks are able to fix by changing the port setting but that does not seem to work for me on my Mac OSX 10.14.1

Comment 1

[Jorg K (CEST = GMT+2)]

Clearly a support issue. You can get support from https://support.mozilla.org/en-US/products/thunderbird.
Please note: Bugzilla is NOT a support forum. It is a tracking system for bugs in Mozilla products.

Looks like you have a configuration issue and the outgoing SMTP server doesn't accept your message.