1514982 - youtube videos stop playing

Status: VERIFIED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[jayburt2002]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

Steps to reproduce:

It seems to happen more often when you click on the youtube label, going to a youtube homepage with suggested videos or new ones you're subscribed to, and have another tab open that a video is playing. It starts ok, then goes to a spinning gray circle, sound still playing, but will not advance video. A refresh of the page will often work once, advancing a little further, then it does it again, a page refresh this time just goes to a black video screen, with the gray circle.


Actual results:

Same as above


Expected results:

videos should play in youtube normally, like they did before 2 updates ago, when this started happening.

Comment 1

[Matthias Versen [:Matti]]

Please try the Firefox refresh feature:
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Comment 2

[jayburt2002]

Thanks but already did that before I reported it. Also got rid of a couple addons that I hadn't enabled for quite a while before hand, although none were youtube related. only have 2 very stable addons in my FF now, and did have the problem running w/those disabled as well.

Comment 3

[Matthias Versen [:Matti]]

I can only tell you that I do not have issues playing YT videos at all but I have a fast connection (150mbit/s).

There is something special on your system/network or anyone with Firefox would have that YT problem.

Please open about:support (enter as URL), select "copy text to clipboard, open the windows notepad and paste the clipboard data, save the file and attach the file using the "attach file" link in this report page.

Comment 4

[jayburt2002]

Well I don't have a very fast connection, but do get 12Mbits consistently, and interesting what you stated, as when I turned it into youtube a few times, they finally got back to me and told me it's "a Firefox thing" so apparently it's not just me. But they suggested chrome, and even though I dislike using it..must admit it hasn't messed up on there even once so far.

Comment 5

[Rares Doghi, Desktop QA]

Hi, I Tried reproducing this issue On Ubuntu, Mac OS 10.14 and Windows 10 using Firefox Release 64.0 as well as Nightly 66 but without any success.

Can you please try our latest Nightly build and see if the issue can be reproduced on that as well? You can find it here:
https://nightly.mozilla.org/

Comment 6

[Rares Doghi, Desktop QA]

Due to the lack of information from the reporter and the fact that we could not reproduce this issue in any way I will Mark this issue as Resolved Incomplete, Please re-open this issue if it reoccurs.

Comment 7

[jayburt2002]

In your steps trying to 'reproduce it' did you let videos play for more than a few moments? As the problem persists when I went back to FF to try again, after being on holiday, and even with a brand new profile, and a "refresh" before that, it still does it after playing a couple videos. And it is also interesting what little reading online i did on vac., was a forum where people were complaining about the exact same problem, so pretending it doesn't exist is a unique move..but by all means do that with the 'new' Firefox. Remember when the browser actually worked good, and it's also interesting the solution people talked about in those comments I seen was also to go to chrome, a browser which I wish I didn't have to use, but at least's plays videos on yt correctly. btw, I used to be a Nightly user for yrs., until I ran into to many problems w/it. The problem is without any addons running, only 2 installed on the profile, and is completely intermittent, sometimes after 15 mins. of vids, sometimes after an hr.

Comment 8

[Matthias Versen [:Matti]]

Not only the developers are using Firefox the whole day for their browsing, we have millions of users including me playing youtube videos all the time without seeing that problem.

I played last night during my nightly work shift 6h yt videos without problem.

Comment 9

[Rares Doghi, Desktop QA]

Well then can you please Provide the info requested in Comment 3 "Please open about:support (enter as URL), select "copy text to clipboard, open the windows notepad and paste the clipboard data, save the file and attach the file using the "attach file" link in this report page." also the links from the other forums you mentioned having the same problem it might help with some extra steps, I tried different builds different systems and I couldn't reproduce this issue at all and yes I do have Tabs opened with Music, live streams, even 4k videos and they load ok.
You mentioned add-ons can you Provide the List of the add-ons you have installed ?
Or any other settings that might help us get to the bottom of this.
Also the Reason we closed this issue was because we asked for Information 16 days ago and we thought it worked itself out for you with the Nightly Build.

Comment 10

[jayburt2002]

This is especially rich since the recent Firefox update to '64.02' included this update..and I quote directly;
64.02 Update
Fixed video stuttering on Youtube (bug 1513511)
so way to be disingenuous at best, and if you weren't so busy trying to be condescending, maybe you could ACTUALLY fix some problems in the browser! It also was hilarious to read you guys saying that, when youtube reported back it was a FF issue, and there is comments all over the web talking about how it was happening. But you go on ignoring factual reporting of trouble, and FF will go on losing user share of the browser market.

Comment 11

[Matthias Versen [:Matti]]

verified incomplete