1515851 - both screen.width and screen.height incorrect when multiple monitors

Status: UNCONFIRMED

(Core :: Graphics, defect, P3)

Description

[vvianyy]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.2 Safari/605.1.15

Steps to reproduce:

Only happens when I have two monitors and when Firefox is in the Mac monitor. This is my navigator :
Navigator { permissions: Permissions, mimeTypes: MimeTypeArray, plugins: PluginArray, doNotTrack: "unspecified", maxTouchPoints: 0, mediaCapabilities: MediaCapabilities, oscpu: "Intel Mac OS X 10.14", vendor: "", vendorSub: "", productSub: "20100101" }

The steps to reproduce:
open console, type: screen and press enter key, wait for the result. 


Actual results:

Screen { availWidth: 960, availHeight: 529, width: 960, height: 540, colorDepth: 24, pixelDepth: 24, top: 0, left: 1280, availTop: 12, availLeft: 1280 }


Expected results:

Screen { height: 800,
width: 1280, ..... }

in which ... representing for other unrelated result

Comment 1

[Rares Doghi, Desktop QA]

Hi, I'm having the same set up 2 monitors and my MAC monitor on the right but I was unable to reproduce this issue in Firefox 64.0 or Nightly 66.0a1 (2018-12-27), I'm always getting my 1080p resolution 1920x1080 for the width and height.

Can you please try this issue with a fresh profile ? you can find the steps here https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

also please let us know if this issue occurs in our latest nightly build maybe its been fixed in the mean time, you can find the build here: https://nightly.mozilla.org/

Comment 2

[vvianyy]

With a new profile, the issue still exists in Firefox 64.0 for Mac.

This is the needinfo after: 
1. read https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager 
2. close firefox window;
3. add a new profile named issue;
4. click open firefox;
5. log in using github;
6. open console , type screen and press enter key;

window.navigator.userAgent:  Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:64.0) Gecko/20100101 Firefox/64.0





In Nightly 66.0a1 , type screen and enter, it returns the same:

{
availHeight: 529
​
availLeft: 1280
​
availTop: 12
​
availWidth: 960
​
colorDepth: 24
​
height: 540
​
left: 1280
​
mozOrientation: "landscape-primary"
​
onmozorientationchange: null
​
orientation: ScreenOrientation { type: "landscape-primary", angle: 0, onchange: null }
​
pixelDepth: 24
​
top: 0
​
width: 960
}


This is the needinfo after: 

1. download Firefox Nightly and install;
2. copy typed needinfo to sublime;
3. open Firefox Nightly and log in again;
4. open console , type screen and press enter key;

window.navigator.userAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:66.0) Gecko/20100101 Firefox/66.0



The os system version is :
 macOS Mojave 10.14.2


The reply has taken about 20 minutes for me.

Comment 3

[vvianyy]

BDSHYF000106121:prod yuanyuan07$ /Applications/Firefox.app/Contents/MacOS/firefox-bin -P
Can't find symbol 'GetGraphicsResetStatus'.
BDSHYF000106121:prod yuanyuan07$ Can't find symbol 'GetGraphicsResetStatus'.
Can't find symbol 'GetGraphicsResetStatus'.
Can't find symbol 'GetGraphicsResetStatus'.


This is the output of profiles and it doesn't seem to be closed. Does it help?

Comment 4

[vvianyy]

Well. This issue occurs in my user's computer, and the product manager's and mine.

Comment 5

[[e-mail]]

Same. Posting details here, but will search for and/or open new bug for crash on Mac OSX CLI -P argument launch causing crash`, as this bug is originally something different.

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:65.0) Gecko/20100101 Firefox/65.0

MBP:/ clarson$ /Applications/Firefox.app/Contents/macOS/firefox -P "Any Profile"
Can't find symbol 'GetGraphicsResetStatus'.
MBP:/ user$

Followed by Crash Reporter.

Crash Reporter Details:

AdapterDeviceID: 0x0166
AdapterVendorID: 0x8086
Add-ons: fxmonitor%40mozilla.org:2.8,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0
BuildID: 20190124174741
ContentSandboxCapable: 1
ContentSandboxLevel: 3
CrashTime: 1549828384
DOMIPCEnabled: 1
Email: [e-mail]
EventLoopNestingLevel: 1
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1549568294
MozCrashReason: MOZ_CRASH(Failed to get app dir paths)
Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 1065
StartupCrash: 0
StartupTime: 1549828379
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro10,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":860160,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.page":3},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 6:"Gecko_IOThread",6:"JS Watchdog",13:"JS Helper",8:"JS Helper",9:"JS Helper",10:"JS Helper",11:"JS Helper",12:"JS Helper",7:"JS Helper",14:"JS Helper",15:"Timer",16:"Socket Thread",18:"Cache2 I/O",19:"Cookie",21:"GMPThread",22:"Worker Launcher",23:"Compositor",24:"ImgDecoder #1",25:"ImageIO",26:"IPDL Background",28:"DOM Worker",37:"StyleThread#1",40:"StyleThread#4",36:"StyleThread#0",41:"StyleThread#5",38:"StyleThread#2",39:"StyleThread#3",41:"StreamTrans #17",36:"ImageBridgeChild",
Throttleable: 1
UptimeTS: 4.44807424
Vendor: Mozilla
Version: 65.0
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.