Not show logins and passwords on Firefox on macOs
Categories
(Toolkit :: Password Manager, defect)
Tracking
()
People
(Reporter: heruvim.6w, Unassigned)
Details
Attachments
(3 files)
Browser Console output
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Updated•7 years ago
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Reporter | |
Comment 1•7 years ago
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Comment 2•7 years ago
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Comment 3•7 years ago
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Comment 4•7 years ago
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Comment 5•7 years ago
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Comment 6•7 years ago
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Hmm… one of the web extensions is probably disabling password saving via https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/API/privacy/services#Properties
I have also seen anti-virus software trying to delete saved Firefox logins and prevent saving before. You could try uninstalling Norton Password Manager while also running Firefox in Safe Mode and see if the problem continues.
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Comment 7•7 years ago
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Also, the API for an extension to remove passwords is https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/API/browsingData/removePasswords.
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Comment 8•7 years ago
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(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #6)
I have also seen anti-virus software trying to delete saved Firefox logins and prevent saving before. You could try uninstalling Norton Password Manager while also running Firefox in Safe Mode and see if the problem continues.
I installed Norton Password Manager after this problem with passwords appeared. Norton Password Manager is currently helping me to partially resolve this issue. This extension for Firefox has found all the passwords and uploaded to its database. But the Firefox does not display the passwords of the key4.db file
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Comment 9•7 years ago
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(In reply to heruvim.6w from comment #8)
(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #6)
I have also seen anti-virus software trying to delete saved Firefox logins and prevent saving before. You could try uninstalling Norton Password Manager while also running Firefox in Safe Mode and see if the problem continues.
I installed Norton Password Manager after this problem with passwords appeared. Norton Password Manager is currently helping me to partially resolve this issue.
OK, can you at least test in Safe Mode to help diagnose the problem? https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
This extension for Firefox has found all the passwords and uploaded to its database. But the Firefox does not display the passwords of the key4.db file
Note that logins are stored in logins.json, the decryption key is in key4.db.
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Comment 10•7 years ago
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(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #9)
OK, can you at least test in Safe Mode to help diagnose the problem? https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
comment #1 says it works in safe mode. I don't really understand what else could cause this type of breakage.
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Comment 11•7 years ago
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Hmm… I missed that.
heruvim.6w, can you run in Safe Mode navigate to the Privacy Preferences, open the Browser Console, clear the console output, then open the Password Manager list. Attach the Browser Console output to the bug.
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Comment 12•7 years ago
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Comment 13•7 years ago
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(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #11)
Hmm… I missed that.
heruvim.6w, can you run in Safe Mode navigate to the Privacy Preferences, open the Browser Console, clear the console output, then open the Password Manager list. Attach the Browser Console output to the bug.
Brouser Console output in screenshot https://bugzilla.mozilla.org/attachment.cgi?id=9035875
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Comment 14•7 years ago
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(In reply to heruvim.6w from comment #13)
(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #11)
Hmm… I missed that.
heruvim.6w, can you run in Safe Mode navigate to the Privacy Preferences, open the Browser Console, clear the console output, then open the Password Manager list. Attach the Browser Console output to the bug.
Brouser Console output in screenshot https://bugzilla.mozilla.org/attachment.cgi?id=9035875
Oops, I forgot to tell you to set the pref signon.debug to True first. Can you try again?
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Comment 15•7 years ago
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(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #14)
Oops, I forgot to tell you to set the pref signon.debug to True first. Can you try again?
Excuse me for my long absence. Tell me how to do what you ask.
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Comment 16•7 years ago
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(In reply to heruvim.6w from comment #15)
(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #14)
Oops, I forgot to tell you to set the pref signon.debug to True first. Can you try again?
Excuse me for my long absence. Tell me how to do what you ask.
If you go to about:config, read the warning, click "I accept the risk", then put 'signon.debug' in the filter box at the top. Doubleclick on that line in the list (should be the only one left). Then restart in safe mode, navigate to the Privacy Preferences, open the Browser Console, clear the console output, then open the Password Manager list. Attach the Browser Console output to the bug.
Thank you!
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Comment 17•7 years ago
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(In reply to :Gijs (limited availability until Tue 29; he/him) from comment #16)
If you go to
about:config, read the warning, click "I accept the risk", then put 'signon.debug' in the filter box at the top. Doubleclick on that line in the list (should be the only one left). Then restart in safe mode, navigate to the Privacy Preferences, open the Browser Console, clear the console output, then open the Password Manager list. Attach the Browser Console output to the bug.Thank you!
Hello! I don't know what happened. But the sync just started to work. I think it was our state organisation Roskomnadzor that blocked one of the synchronization servers for Russia. Therefore, the synchronization temporarily did not work. There are no other assumptions. I have not yet understood why the passwords were not displayed at first. But I can't repeat the steps you write about. Thank you for your participation and help. If the problem persists, I can go through the steps and give you the necessary information.
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Comment 18•7 years ago
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(In reply to heruvim.6w from comment #17)
(In reply to :Gijs (limited availability until Tue 29; he/him) from comment #16)
If you go to
about:config, read the warning, click "I accept the risk", then put 'signon.debug' in the filter box at the top. Doubleclick on that line in the list (should be the only one left). Then restart in safe mode, navigate to the Privacy Preferences, open the Browser Console, clear the console output, then open the Password Manager list. Attach the Browser Console output to the bug.Thank you!
Hello! I don't know what happened. But the sync just started to work. I think it was our state organisation Roskomnadzor that blocked one of the synchronization servers for Russia. Therefore, the synchronization temporarily did not work. There are no other assumptions. I have not yet understood why the passwords were not displayed at first. But I can't repeat the steps you write about. Thank you for your participation and help. If the problem persists, I can go through the steps and give you the necessary information.
OK, good to hear it's working now. We'll resolve this as "works for me" for now, and we can reopen if this happens again and then investigate some more. Thanks for all your replies.
Description
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