1517790 - I noticed after recent update I can reply to emails fine but not send new emails?

Status: RESOLVED INVALID

(Thunderbird :: Message Compose Window, defect)

Description

[jack]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

Steps to reproduce:

I noticed there was a recent thunderbird update. I now can reply to emails fine and while replying attach files and my signature pops up fine. The from account is correct which is [e-mail] but when i try to compose a new email, the from account is blank. I select [e-mail] from drop down but the Send button is not functioning. Also there is no email signature. Also when I try to attach a file, nothing pops in to the attachments pane?? Help PLEASE!!!

Comment 1

[:Gijs (he/him)]

Not a security issue that needs to be hidden.

Comment 2

[Wayne Mery (:wsmwk)]

Does it also happen after you do Help > restart with addons disabled?

Comment 3

[jack]

It does also happen after restart w/ addons disabled. I tried that twice but the first time I checked box to disable addons and clicked button to restart but it didn't restart. I clicked again nothing. So I closed the box and re-started myself and same problem. I did it again and 2nd time clicked both boxes and the button to restart didn't work again. I manually restarted a 2nd time - nothing. Pls help!

Comment 4

[jack]

I've also noticed that that when I open thunderbird, it takes a lot longer than in the past to start downloading the new emails??

Comment 5

[jack]

I didn't get any reply from my recent comments yesterday? I can reply to emails fine but still can't create new email??

Comment 6

[Jorg K (CEST = GMT+2)]

Let's not mix various issues here. Yes, in TB 60 the "Account Central" pane is shown longer, see bug 1484270.

Other than that, we don't even know which version you are using. You're really using TB 65 beta as the report claims? Or TB 60.4?

I cannot observe any of the problems you mentioned: From not populated, sending not working, files cannot be attached.

From comment #3 it appears that you never really restarted with all add-ons disabled. Surely the issue here is a support problem and either related to a misbehaving add-on or a corrupt profile. You can get further support at:
https://support.mozilla.org/en-US/products/thunderbird

That said: Which add-ons are you using? Can you disable them manually in the add-ons manager: Tools > Add-ons.

The last step would be to re-install TB and create a new profile with |thunderbird -p|.

Comment 7

[jack]

I have Version 65.0beta, first offered to channel users on December 30, 2018. I tried your suggestion about manually removing add ons and the only one i see there was Lightning calendar thing which i don't use and disabled and no luck??

Comment 8

[Jorg K (CEST = GMT+2)]

Hmm, very strange. You could try TB 65 beta 2:
http://ftp.mozilla.org/pub/thunderbird/candidates/65.0b2-candidates/build2/
That works fine for me on Windows.

Comment 9

[jack]

I clicked on the beta 2 link you sent. What the heck do I do when I get to that link?

Comment 10

[Jorg K (CEST = GMT+2)]

Click on your platform, then the language, then download the installer :-)

Comment 11

[jack]

I followed the instructions Jorg K and downloaded the 65.0b2 and still same problem of drafting new emails which is send button is not highlighted/operable and can't attach files???? I can reply to emails fine still.

Comment 12

[Jorg K (CEST = GMT+2)]

Try a new profile please and completely uninstall and reinstall. I'm using TB 65 beta 2 and it works normally. We have thousands of beta users and this is the only really weird report.

Comment 13

[Cécile]

Bonjour, i have the Thunderbird Release NotesVersion 60.9.0.
Since a few days, i can not send group emails, i have an error " Le serveur de courrier a répondu : 4.7.1", but i no my adress are exact.
Even when i try to send a email to one person, it may not be send for the same reason, or send if i try again. Il always take times to be send, as i it was trying to check something. Is it due too new version? I have windows 10.0.17763 famille.