1518059 - Please restore Mercurial access for [e-mail]

Status: RESOLVED FIXED

(Infrastructure & Operations :: MOC: Service Requests, task)

Description

[Alex Henrie]

I found a regression caused by the fix for bug 884718, and I need access to the Try server to figure out how to fix it properly.

Comment 1

[Ludovic Hirlimann [:Usul]]

Hg re-enabled.

Comment 2

[Alex Henrie]

Thank you!

Comment 3

[Alex Henrie]

I'm still having problems. When I try to log in to Treeherder, I get the error "Access Denied. The username you have entered cannot authenticate with Duo Security. Please contact your system administrator." I read https://wiki.mozilla.org/BMO/UserGuide/Two-Factor_Authentication and followed the instructions, but I'm still getting the error.

Comment 4

[Ludovic Hirlimann [:Usul]]

go to sso.mozilla.com and logout. and then log back again.

Comment 5

[Alex Henrie]

I wasn't logged in at sso.mozilla.com, but to be sure I cleared my cache and cookies. I'm still getting the same error message.

Comment 6

[Ludovic Hirlimann [:Usul]]

(In reply to Alex Henrie from comment #5)

I wasn't logged in at sso.mozilla.com, but to be sure I cleared my cache and cookies. I'm still getting the same error message.

so duo is configured ?

Comment 7

[Ludovic Hirlimann [:Usul]]

What user name are you entering ?

Comment 8

[Alex Henrie]

My username is [e-mail].

https://bugzilla.mozilla.org/userprefs.cgi?tab=mfa says "Two-factor authentication is currently enabled using TOTP." I have the Duo app on my phone and I created a Duo Security account at duo.com too, although I don't think I need it.

Comment 9

[Alex Henrie]

I figured it out: I had to go to https://login.mozilla.com/ and set up 2FA from there. Everything appears to be working now, thanks.