1523900 - Can't access google.com on mozzila

Status: RESOLVED DUPLICATE of bug 1523701

(Core :: Security: PSM, defect)

Description

[Jusuf]

Attachment: error for google.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

Steps to reproduce:

Tried to acces google.com on mozzila after update (30/1/2019). Got an error that the site isn't configured properly. The error code was: SEC_ERROR_UNKNOWN_ISSUER

Actual results:

Can't open google on mozzila.

Expected results:

Got access to google.

Comment 1

[Jusuf]

Can't access facebook, or other sites. Can access mozilla site and bugzilla site only.

Comment 2

[Gingerbread Man]

This is usually caused by your security software having an "HTTPS scanning" feature enabled, but not having its certificate in Firefox's trust store. The support article recommends reinstalling the software.

https://support.mozilla.org/kb/error-codes-secure-websites

Comment 3

[Romain Testard [:RT]]

Jusuf, can you please confirm if you are using an anti virus? Which one is it? (product name and version, SSL scanning enabled?)
Also can you please confirm if doing the following fixes the issue:
1 get to about:config in the URL bar
2 Lookup security.enterprise_roots.enabled and set it to true
3 reload the broken website

Comment 4

[Jusuf]

(In reply to Gingerbread Man from comment #2)

This is usually caused by your security software having an "HTTPS scanning" feature enabled, but not having its certificate in Firefox's trust store. The support article recommends reinstalling the software.

https://support.mozilla.org/kb/error-codes-secure-websites

This solved the issue. Thanks a lot.