Open Bug 1525563 Opened 8 months ago Updated 4 months ago

Seeking in video causes Windows crashes.

Categories

(Core :: Audio/Video, defect, P2)

ARM64
Windows 10
defect

Tracking

()

People

(Reporter: nbp, Unassigned)

References

(Blocks 1 open bug)

Details

I can reproduce this issue quite easily:

STR:

Seen:

  • Windows crashes with VIDEO_SCHEDULER_INTERNAL_ERROR / SOC_SUBSYSTEM_FAILURE
  • No Firefox crash report generated.

Expected:

  • Keep seeking the video until I get bored.

Nicolas, thanks a lot for reporting this bug. Could you please also help, as you have done in bug 1525656, identify the format of the video and the decoder used to decode it? And I assume it happens on the same Lenovo Yoga C630 you test in that bug too, right?

Flags: needinfo?(nicolas.b.pierron)

(In reply to John Lin [:jhlin][:jolin] from comment #1)

Nicolas, thanks a lot for reporting this bug. Could you please also help, as you have done in bug 1525656, identify the format of the video and the decoder used to decode it? And I assume it happens on the same Lenovo Yoga C630 you test in that bug too, right?

This is a video/avc, but lately browsing the same address with an older Firefox show the same issue as on Bug 1525656.
(Note, I had to revert to 2019-01-28 to still dog-food Firefox due to latest build issues, I will try again as soon as Bug 1525588 is fixed if these bugs are duplicates)

So far, trying the latest working build before Bug 1525588 only reproduces the issue seen in bug 1525656.

I am no longer able to reproduce the original issue described in comment 0, I suspect it might be either be hidden or got fixed in the mean time. Or I might accidentally changed the installed system which cause the issue to disappear :/

Flags: needinfo?(nicolas.b.pierron)

I'm seeing this still on 20190211092917. Clicking a few times to seek on r/gifs causes windows to bluescreen.

OS crashes point to a driver issue. Might be possible to work around the cause, but otherwise might need to blacklist the problematic driver.

Nicolas, has your Windows install applied any updates between when you experienced the issue and when it disappeared? The update history should be available in "Windows Updates" -> "View update history".

Flags: needinfo?(nicolas.b.pierron)
Priority: -- → P2

(In reply to Matthew Gregan [:kinetik] from comment #5)

Nicolas, has your Windows install applied any updates between when you experienced the issue and when it disappeared? The update history should be available in "Windows Updates" -> "View update history".

I was just unable to reproduce it due to bug 1525656.
The last driver updates comes from the first install of the laptop.

However, since I reset all the media.* preferences and updated to 2019-02-11 nightly I have hard time reproducing it. I will try to dump the state of my media.* prefs if ted is still able to reproduce the issue.

Flags: needinfo?(nicolas.b.pierron)
See Also: → 1532560
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