1528060 - A new Firefox update is available. PoP Up continues to appear after updated. Constantly requiring the Not Now click to suppress

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[AtomicZ]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:64.0) Gecko/20100101 Firefox/64.0

Steps to reproduce:

window appeared - update completed - window continues to appear

Actual results:

pop up window reappears a few times each session

Expected results:

pop up window should not appear at all

Comment 1

[Gingerbread Man]

The current release is 65.0.1 and your user agent string says you're using version 64. Please do the following:

1. Allow the update to be applied.
2. If that doesn't stick, exit Firefox, start in a brand new profile and try updating from the About window there.
   https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
3. If that doesn't work either, please attach the logs at
   ~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/last-update.log
   ~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/backup-update.log
   ~/Library/Caches/Mozilla/updates/Applications/Firefox/0/update.log

Comment 2

[Robert Strong (they/them - no direct email)]

Hi AtomicZ, did you try the steps in comment #1 and if so, did it help?