1528831 - Locked Out Of Sync, Can Not Verify, Lost All My Data

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Boonka]

Attachment: Capture.PNG

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

Steps to reproduce:

tried logging in with correct credentials, recieved error, can not log into sync

Actual results:

tried logging in with correct credentials, recieved error, can not log into sync

when i log in with the correct details i get my account has been locked due to an email error, checked spam and nothing has come through i have no way to get back into sync to retrieve all my data to my browsers, please help, thanks for any and all help to rectify this so i dont loose all my important data

Expected results:

i should be able to access sync and verify my email but tried to no avail

Comment 1

[Jon Buckley [:jbuck]]

Hi there, our systems recorded three bounces from your email address. I've cleared these bounces, could you please add [e-mail] to your address book and try signing in again? Thanks!

Comment 2

[Jon Buckley [:jbuck]]

+------------------------+------------+---------------+---------------+
| email | bounceType | bounceSubType | createdAt |
+------------------------+------------+---------------+---------------+
| [e-mail] | 3 | 0 | 1547589012406 |
| [e-mail] | 3 | 0 | 1547589015289 |
| [e-mail] | 3 | 0 | 1547589017909 |
+------------------------+------------+---------------+---------------+

Comment 3

[Wil Clouser [:clouserw]]

No reply for 3 months. Closing this.