153202 - Remedy.com - AR System Update Form Data Not Transmitted to Action Script

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect, P3)

Description

[Steven R Meyer]

Remedy ARWeb application version 3.0 forms do not transmit text entered into the
Work Log field.

Remedy: http://www.remedy.com

Comment 1

[Steven R Meyer]

Attachment: The Remedy page

This is the top-level page, which contains JavaScript and FRAMESET.

Comment 2

[Steven R Meyer]

Attachment: The Remedy form

This is an example of the page loaded into one of the frames on the top-level
page.

Comment 3

[Alexandru Savulov]

i'm sure this is a javascript issue that has a duplicate already.

Comment 4

[Vladimir Ermakov]

how do I get onto this page from remedy.com?!

Comment 5

[Steven R Meyer]

The page with the problem is not on Remedy.COM, and is password protected, so
you cannot get onto the page in question, otherwise I would have simply given
the URL to the page.

The pages are attached here so that you can see what the code is that Mozilla is
having problems with. The pages are . . .
http://bugzilla.mozilla.org/attachment.cgi?id=88513&action=view
and
http://bugzilla.mozilla.org/attachment.cgi?id=88544&action=view

Comment 6

[Vladimir Ermakov]

I don't see any obvious problem with the HTML that could prevent submission so
it is most likely to be a server side problem...What exactly do you mean by not
transmitting, do you mean that it doesnt submit the data for the text field at
all? If that is the case, it would be very helpful if you could obtain an HTTP
log of the submission.

Comment 7

[Bill Mason]

Resolving as we had no reply from reporter.
Reporter, if you still have this issue in a current build, please reopen and
comment with details.

Comment 8

[Vladimir Ermakov]

vfying

Comment 9

[Steven R Meyer]

Rumor from another web designer is that the Remedy javascript tests for MSIE, or
MacIntosh, and assumes Netscape 4.7x, when the browser is not MSIE, nor
MacIntosh, and thus uses some proprietary javascript extension code that works
only in Netscape 4.7x.  I have not been able to confirm this.

Comment 10

[Vladimir Ermakov]

If that is correct that should be Tech Evangelism bug...

Comment 11

[Steven R Meyer]

Further rumors are that Remedy will "work with" Mozilla mid-September.

The rumor is: "ARS 5.1 Mid-Tier will support Netscape 6.2.2... so in theory
Mozilla 1.x should work... but the official word is it's not supported by Remedy"

Comment 12

[Vladimir Ermakov]

Moving to evangelism

Comment 13

[Vladimir Ermakov]

Reassigning to proper contacts

Comment 14

[Frankie]

http://www.remedy.com/solutions/documents/misc/arsystem51_whatsnew.pdf

"Browsers
Support for Netscape 6.2 Web client"

Comment 15

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg