153662 - Browser Printing on W2K system causing blue screen crash

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[C W Cox]

Installed Netscape V6.2 and tried to print 128 bit secure web page- browser hung
in  spool mode indefinately.

Deinstalled Netscape and installed Mozilla.  Any printing of ANY web page using
PRINT or PRINT PREVIEW causes a blue screen crash with a windows KMODE Exception.  

The printer is setup as network printer, but is local to LPT1 on the W2K system
having problems with the browser.

Printing works with Windows Explorer on any webpage to the same printer- XEROX
WorkCentre 385.

Comment 1

[david]

I would like to confirm this.  freshly formatted/install of win2k pro.  mozilla
1.2b and nightly as of 10-15-02 cause blue-screen/reboot.    Printing from
anything else works.

Comment 2

[rods (gone)]

Is it an english version of Win2k?

Comment 3

[david]

mine is an english version.  here is my system info as reported by win2k:

System Information report written at: 10/21/2002 06:18:35 AM
[System Summary]

Item	Value
OS Name	Microsoft Windows 2000 Professional
Version	5.0.2195 Service Pack 3 Build 2195
OS Manufacturer	Microsoft Corporation
System Name	MANKIND
System Manufacturer	Micro-Star Inc.                 
System Model	MS-6215                         
System Type	X86-based PC
Processor	x86 Family 6 Model 8 Stepping 10 GenuineIntel ~946 Mhz
BIOS Version	01/14/02
Windows Directory	C:\WINNT
System Directory	C:\WINNT\System32
Boot Device	\Device\Harddisk0\Partition1
Locale	United States
User Name	
Total Physical Memory	260,528 KB
Available Physical Memory	115,992 KB
Total Virtual Memory	892,844 KB
Available Virtual Memory	602,536 KB
Page File Space	632,316 KB
Page File	C:\pagefile.sys

Comment 4

[rods (gone)]

Was there an earlier version of 7.0 that printer?

Try this:
Install a printer driver for a printer you do not have (like maybe an HP), and
instead of selecting "LPT1:" select "FILE:" at installation so it always prints
to a file.

Try printing with that.

If that works, then install a new printer for "XEROX WorkCentre 385" and have it
print to "FILE:" and see if that causes a crash.

Comment 5

[david]

I could print to the file no problem.  There have been no mozilla/netscape or
any other browser on this box (other than IE of course).   I am using a
different printer than the original poster, though.  The one I am using is a NEC
Superscript 1400 series.  sorry forgot to mention that at the offset.

David

Comment 6

[Mike]

I am having a similar problem on a Win2K system, Mozilla 1.0.1, Xerox Workcentre
390 printer.  I get a blue screen crash (kmode_exception_not_handled) whether I
am trying to print to the network printer or to a bogus local printer set to
print to a file as suggested in comment #4.  Printing from other apps works fine.

Comment 7

[rods (gone)]

Attachment: printwin.exe

This attachment is a simple scaled down version of what I hope represents what
we do in printing, at least the part that is responsible for dealing with the
DevMode structure/object which is where I think the crash maybe coming from.

Mike, please download and run the simple app:
1) Choose print to get the old style print dialog and then print, you should
get a single page with "Hello World!" on it.

2) Then try printing with the second menu option "Print EX", this is the new
style dialog. Again, a single page with "Hello World!" on it.

Comment 8

[Mike]

Rod, I tried the simple app - both versions of printing worked fine.  That got
me to experimenting a bit - I seem to be able to print blank pages and text-only
pages from within Mozilla without any problems.  Pages with any images at all
cause a crash.  Using http://www.google.com as a simple test, I tried printing -
once it hung my system with the Printing/URL:/Progress dialog box up, a second
time I got a blue screen with a "bad_pool_caller" error.

Thanks for your help and let me know if there's anything else I can do.

Comment 9

[gunnar.ahlberg]

was not able to reproduce in mozilla 1.1 (20020826)

System Information report written at: 2002-11-05 15:35:12
[System Summary]

Item	Value
OS Name	Microsoft Windows 2000 Professional
Version	5.0.2195 Service Pack 2 Build 2195
OS Manufacturer	Microsoft Corporation
System Manufacturer	IBM
System Model	2652DXG
System Type	X86-based PC
Processor	x86 Family 15 Model 2 Stepping 4 GenuineIntel ~1200 Mhz
BIOS Version	PhoenixBIOS 4.0 Release 6.0 for IBM ThinkPad
Windows Directory	C:\WINNT
System Directory	C:\WINNT\System32
Boot Device	\Device\Harddisk0\Partition1
Locale	United States
Time Zone	W. Europe Standard Time
Total Physical Memory	785 328 KB
Available Physical Memory	333 352 KB
Total Virtual Memory	2 705 932 KB
Available Virtual Memory	1 842 324 KB
Page File Space	1 920 604 KB
Page File	C:\pagefile.sys

Comment 10

[david]

re: Comment #8

I can also print text only pages.  pages with graphics will result in the
reboot, though.   just in case it makes a difference, the reboot also happens in
phoenix 0.4.  Anything else I can do to help?

Comment 11

[david]

Has there been any update to this bug?  I just installed moz 1.2.1 and the
problem is still there.

Thanks,
David

Comment 12

[rods (gone)]

I am buried with many other issues. I realize this is a very bad crasher, I will
try to get to it sometime soon.

Comment 13

[rods (gone)]

Don, this seems to be crashing when trying to print pages with images. Any ideas?

Comment 14

[david]

rock on.  Im patient and know that this isnt the only thing in your life :)  Thanks,
David

Comment 15

[Wayne Mery (:wsmwk)]

WFM?

Comment 16

[Wayne Mery (:wsmwk)]

WFM  Using FF 1.5 for about 1/2 year never seen a bluescreen, nor with prior release on windows 2000.  Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8) Gecko/20051111 Firefox/1.5