Unable to open links in Outlook 2013
Categories
(Firefox :: Installer, defect)
Tracking
()
People
(Reporter: rubbishes, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.75 Safari/537.36
Steps to reproduce:
Removed Firefox.
Installed new Firefox version (on Windows 10 x64)
Actual results:
Outlook 2013 was unable to open links available in emails, etc.
(I think the Windows registry was corrupted because after changing some data (html string in some keys) and forcing to open links with Firefox - it started to work again)
Expected results:
Click on a link, open the browser and automatically go on the page website related to the link I clicked.
|
||
Updated•6 years ago
|
|
||
Comment 1•6 years ago
|
||
Thanks for the report. This is an old bug, and I had kind of hoped it was gone, because I hadn't seen a report of it in a while and I've never had an opportunity to investigate it properly. What keys did you change to make this start working again, and do you remember what values they had before?
|
||
Updated•6 years ago
|
(Step 3) https://support.microsoft.com/en-us/help/310049/hyperlinks-are-not-working-in-outlook
Step 3: Verify that the String (Default) value of the "HKEY_CLASSES_ROOT .html" key is "htmlfile"
Select Start > Run.
In the Open box, type regedit, and then select OK.
Locate, and then click the following registry subkey:HKEY_CLASSES_ROOT .html
Make sure that the value of the String (Default) is "htmlfile". If it's not "htmlfile", right-click (Default), select Modify, input htmlfile in the Value data box, and then select OK.
The value wasn't "htmlfile" but something a bit different so I changed it.
https://www.ablebits.com/office-addins-blog/2014/01/16/hyperlinks-not-working-outlook/
https://www.tecklyfe.com/fix-hyperlinks-not-working-outlook/
|
|
||
Comment 3•6 years ago
|
||
Okay, thanks for the info. I think that confirms this as a duplicate of bug 411436, so I'll mark it as such.
Starting to wonder if the only way to reliably fix this is to give up entirely on programmatically making ourselves the default browser and only ever open the relevant control panel to let the user do it. When I have a chance I'll try to get a copy of Outlook and look into what it's trying to do here.
Description
•