Error message does not match buttons



MailNews Core
Networking: IMAP
16 years ago
10 years ago


(Reporter: Bryan Wagstaff, Assigned: Scott MacGregor)


Windows 2000

Firefox Tracking Flags

(Not tracked)




16 years ago
keywords:  polish  ui

Sent a message using IMAP.  I presume the connection to the server was slow or
broekn, because it took several seconds.  Recieved the following error message:

"Send Message Error"

"The message was sent successfully, but could not be copied to your Sent folder.
Couldn't open Sent Mail folder.  Please verify that your mail preferences are
Would you like to return to the compose window?

The buttons should read [YES] [NO] to match the question.


16 years ago
QA Contact: huang → gchan

Comment 1

15 years ago
I dont think you can have Yes and No buttons in these dialogs.
Last Resolved: 15 years ago
Resolution: --- → INVALID

Comment 2

15 years ago
While I as a programmer would take the time to understand the dialog message,
many people don't.  The typical use of OK is "continue doing stuff", and CANCEL
would be "Don't do the thing I just told you to do".  

A naive user or somebody who didn't read the message might think that by
pressing OK, they would have to send the message again. ("There was some error
and I'm still composing the message, so I'll fix the problem and try sending it
again.") CANCEL might be interpreted as somehow 'un-sending' the message.
("There was some error, and it wasn't in my Sent Mail folder after hitting
CANCEL, so I never sent the message.")  In either case, they are likely to send
multiple copies of the message before figuring it out, then blame the app.

If that dialog box doesn't support different buttons then I think a different
dialog box should be used.  If not for message clarity, then to prevent naive
users from harming themselves.  Perhaps there should be a check 

Comment 3

15 years ago
... perhaps be a check that the file can be placed in Sent Mail folder before
transmitting the message.
Product: MailNews → Core
Product: Core → MailNews Core
You need to log in before you can comment on or make changes to this bug.