Closed Bug 1542364 Opened 6 years ago Closed 6 years ago

Google Hangouts doesn't have audio when block autoplay is on

Categories

(Core :: Audio/Video: Playback, defect, P2)

Product:
Core
Component:
Audio/Video: Playback
Type:
defect

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: chsiang, Assigned: alwu)

Details

Steps to reproduce:

  1. Check Preferences> Privacy & Security > Permissions
    "Block websites from automatically playing sound" is checked
  2. Go to gmail.com and initiate a hangout call from bottom left corner
  3. Give permissions to microphone and camera
  4. Start the video chat

Expected results:
Can chat and hear the other party

Actual results:
The other party can hear me but I have no audio

*Uncheck "Block websites from automatically playing sound", initiate the call gain, the video call has sound

Hi Alastor,
Could you take a look at this bug?

Flags: needinfo?(alwu)

Sure, keep NI, will take a look later.

Assignee: nobody → alwu
Flags: needinfo?(alwu)
Priority: -- → P2

It looks that Google hangout was calling the play() before we gave the site the camera or microphone permission, so that the media element which was used to receive audio from client side was blocked and never started.

Hi, Adam,

Could you help me contact google and ask them to fix this issue from their site?
They should handle the rejected play promise and request play again after user gives the site camera or microphone permission.

Thank you!

Flags: needinfo?(astevenson)

Nils will reach out to the Hangouts team

Flags: needinfo?(astevenson)

We've contacted with google hangout team, they will start to have a fix on their side. So I am going to close this bug, because this issue is website's internal issue, not firefox's.

Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → INVALID
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