1545804 - freeze for 10 to 30 seconds when imap check new mail

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: IMAP, defect)

Description

[sys]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36

Steps to reproduce:

juste wait for thunderbird check new mail or store draft

Actual results:

all the windows of the client are freezed, it is necessary to wait between 10 and 30 seconds to recover the hand. i have the same behavior on my pc at work for some time, the problem appeared at the same time on my 2 computers

Expected results:

no freeze during check ..

Comment 1

[Wayne Mery (:wsmwk)]

who is the mail service provider?

Comment 2

[sys]

Hi Wayne,
Thank you for your reply,
the mail server is a Zimbra collaboration 8.8.10_GA_3786 (build 20190308055745) imap SSL with wildcard certificate SHA2 signed by Gandi Standard SSL CA, tell me if I can bring you other details.

Comment 3

[gene smith]

(In reply to sys from comment #0)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36

Steps to reproduce:

juste wait for thunderbird check new mail or store draft

Actual results:

all the windows of the client are freezed, it is necessary to wait between 10 and 30 seconds to recover the hand. i have the same behavior on my pc at work for some time, the problem appeared at the same time on my 2 computers

What do you mean by "recover the hand"?

Can you switch to other non-TB programs and do they respond while tb is waiting?

How often do you have the "check for new mail" timer set in tb? Default is 10m.

How many accounts do you have set up in TB?

Do you only check for new mail in Inbox for each account or do you have other folders set to have new mail checked in them also?

Comment 4

[Wayne Mery (:wsmwk)]

sys seems to be gone, but we need more info => incomplete