1546115 - Change of email ID on bugzilla

Status: RESOLVED INVALID

(bugzilla.mozilla.org :: Administration, task)

Description

[Vishal Das [:kindavishal]]

I want to change my Bugzilla email ID. My current email will expire in some time, so need to update it.

Comment 1

[Dave Miller [:justdave]]

You can update this yourself in the Account tab in your Preferences.

If you're on bugzilla.mozilla.org, Preferences is in the drop-down menu when you click on your avatar icon in the top right corner.

Comment 2

[Vishal Das [:kindavishal]]

I am unable to, as soon as I click the link sent to my new email, I get The token you submitted does not exist, has expired, or has been canceled.

Comment 3

[Vishal Das [:kindavishal]]

And then in my old/current email I get the mail saying the email change request has been cancelled

Comment 4

[Dave Miller [:justdave]]

I'm going to assume you're on bugzilla.mozilla.org ...
Let me get you in touch with their admins.

Comment 5

[Vishal Das [:kindavishal]]

Alright

Comment 6

[Dylan Hardison [:dylan] (he/him)]

This is because of outlook visiting the links to cancel the account change request. What email do you want it changed to?

Comment 7

[Vishal Das [:kindavishal]]

I want to change it to [e-mail]
Also, all of a sudden, I am unable to change my password.

Comment 8

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

What is ment by "I am unable to change my password"?

Are you getting an error or when you try to change your password, you are getting a message that it does not comply with requirements for a password?

Comment 9

[Dave Miller [:justdave]]

(In reply to Emma Humphries, Bugmaster ☕️🎸🧞‍♀️✨ (she/her) [:emceeaich] (UTC-8) needinfo? me from comment #8)

What is ment by "I am unable to change my password"?

He answered that already in comments 2 and 3

Comment 10

[Vishal Das [:kindavishal]]

Well I got it fixed using Forgot Password but what happened was, it wasn't accepting my old password to change the email, this happened after the first try to change email failed, as I mentioned above.
For now, changing my email from to the new one as mentioned above, will do.

Comment 11

[Vishal Das [:kindavishal]]

Is my email ID changed?

Comment 12

[David Lawrence [:dkl]]

(In reply to Vishal Das from comment #11)

Is my email ID changed?

Sorry it is not yet. I misread one of your earlier comments to say you were able tofinally get it to work but you did not.

dkl

Comment 13

[David Lawrence [:dkl]]

If you try the reset again and copy/paste the bmo link directly from the email to a browser, are you able to reset it? The token links do time out eventually and allow people to try again. Also dylan mentioned that Outlook may be munging the links before redirectling to the proper page.

Comment 14

[Vishal Das [:kindavishal]]

Hi David,

I did try to copy paste the link, it almost worked, I got the message that my new email had been set, until I received another email in my old email which mentioned that the Email change request has been cancelled.
A more clearer picture is:

1. I entered the credentials to change my email
2. I copy pasted the change link that I received in my new email
3. I entered my old email, as was asked.
4. I get the confirmation that my email had been changed
5. I get another email in my old email, which said the the Email change request has been cancelled
6. My old setting get restored and I can't change my email.

Comment 15

[Vishal Das [:kindavishal]]

This has been the case for more than a couple of times when I tried to change my email! Idk if Outlook is doing something here, because even tho I make the changes successfully, my change request gets cancelled automatically. Could it be because outlook is trying to visit the links in the email automatically to show the preview, and in the process, cancel my request?

Comment 16

[Vishal Das [:kindavishal]]

Made some changes, and Outlook was indeed the problem. Toggling off the auto preview links option, did the job. I have now changed my email address successfully.
Thank you for the help everyone, appreciated.

Comment 17

[David Lawrence [:dkl]]

Glad it worked out.