Closed Bug 1546339 Opened 6 years ago Closed 6 years ago

Unable to see crash comments: Forbidden You do not have access to view this data.

Categories

(Socorro :: Webapp, task)

Product:
Socorro
Component:
Webapp
Type:
task
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: bmaris, Unassigned)

Details

I noticed that I (and Softvision team) can't see the comments for crashes anymore in socorro. There was some recent change because we used to see them without problems.

We as QA are impacted by this because we often investigate crashes based on what the users write in the comments. I even logged in with mozilla account but it still displayed Forbidden. Is this something we can change back?

You and whoever else needs access can go through the process to get access to PII. It's described here:

https://crash-stats.mozilla.com/documentation/memory_dump_access/

Hope that helps!

Status: NEW → RESOLVED
Closed: 6 years ago
Flags: needinfo?(willkg)
Resolution: --- → FIXED
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