154855 - etrade.com - banking area navigation doesn't work in mozilla

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Thomas Winzig]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.1a) Gecko/20020617
BuildID:    2002061712

If you try to click on the navigation links at the top of the page referenced
above (which use javascript), the page will go blank, and it will appear as if
the page is in the process of being loaded, but nothing ever happens. 

The JavaScript console shows the following error after I click on a link:

Error: document.BankHeader has no properties
Source File:
https://a248.e.akamai.net/n/248/1777/20020605/bank.etrade.com/global_fns.js
Line: 61

Reproducible: Always
Steps to Reproduce:
1. Go to this URL: https://banking.etrade.com/servlet/serena45online/SetAccount
2. Click the "Accounts" button, near the top, next to "Home."

Actual Results:  Page goes blank, and the action icon continues to animate as if
the page is being loaded, but nothing ever happens.

Expected Results:  The page should be loaded.

It's due to a javascript error, yet MSIE works fine with this navigation.

Similar navigation can be found on etrade here:

https://us.etrade.com/e/t/applogic/logout

And this works fine in Mozilla. So it seems specific to their banking area of
the website.

Comment 1

[Thomas Winzig]

Attachment: The .js file that contains the actual error.

I've included the .js file from akamai.net, just in case we lose access to it
for some reason.

Comment 2

[Kai Lahmann (is there, where MNG is)]

both work for me perfect (?)

Comment 3

[Thomas Winzig]

To see this bug, you might have to be logged in to their banking area. I wasn't
able to reproduce it until I did that just now.

Comment 4

[Brant Gurganus]

OSCP validation returns an unauthorized response.

Comment 5

[Kai Lahmann (is there, where MNG is)]

please check if this problem still exists, because we want to get rid of
unconfirmed bugs.
Many bugs in here are strill unconfirmed, because eigher nobody sees the problem
or nobody is able to get to the page because of a required login.

(sorry for the spam)

Comment 6

[Thomas Winzig]

Unfortunately I no longer have an ETRADE account, so I can't confirm if this is
still a problem. Hopefully someone else here can check it.

Comment 7

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 8

[Bob Clary [:bc] (inactive)]

confirming for now. I have written to them asking for a confirmation of their
support policy for Mozilla.

Comment 9

[Bob Clary [:bc] (inactive)]

<reply>
Thank you for choosing E*TRADE Financial.

We currently support Mozilla 1.0.  If we can be of further assistance please let
us know.  Thank you for your correspondence.

For further assistance, please use our E*TRADE Financial Help center at
https://us.etrade.com/e/t/estation/helpcenter, or call us at 1-800-786-2575 or
[phone] if outside the US.
</reply>

marking fixed. please reopen if you disagree.