1549766 - Add-on bug not fixed in 66.0.4

Status: RESOLVED DUPLICATE of bug 1549249

(Toolkit :: Add-ons Manager, defect)

Description

[Giovanni B. Ponzetto]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

Steps to reproduce:

applied new version purportedly fixing the add-on problem

Actual results:

the issue remains unresolved, firefox not loading add-on with the same message "could not be verified and it's been disabled

Expected results:

it should have verified those addons and loaded them properly

Comment 1

[sjw]

Do you have a master password set?
If so, this is a duplicate of bug 1549249. Please see the updated support article for a workaround:
https://support.mozilla.org/kb/add-ons-disabled-or-fail-to-install-firefox#w_master-password

If not, could you please provide more information as requested in bug 1549249 comment 5?

Comment 2

[Giovanni B. Ponzetto]

What OS are you on?

<b>Windows 7 </b>
Do you have antivirus software installed? If so, which one?
<b> AVG free </b>
Do you have a Master Password? If so, could you check if the workaround in Comment 11 fixes the problem for you?
<b>no</b>
Could you check with a brand new profile on 66.0.4 and see if you can install addons from there?
<b>no</b>
At startup, if you open the browser console (Ctrl+Shift+J or Cmd+Shift+J on OSX), do you see the error "failed to add new intermediate certificate"? If so, do you see the code 0x805a1f65 next to it, or something else?
<b>yes, this is the output: WebExtensions: failed to add new intermediate certificate:
Exception { name: "", message: "Component returned failure code: 0x805a1fe8 [nsIX509CertDB.addCertFromBase64]", result: 2153390056, filename: "jar:file:///C:/Users/Utente/AppData/Roaming/Mozilla/Firefox/Profiles/zllur0tg.default-1421173933242-1535316038941/extensions/[e-mail]!/experiments/skeleton/api.js", lineNumber: 15, columnNumber: 0, data: null, stack: "doTheThing@jar:file:///C:/Users/Utente/AppData/Roaming/Mozilla/Firefox/Profiles/zllur0tg.default-1421173933242-1535316038941/extensions/[e-mail]!/experiments/skeleton/api.js:15:15\ncall/result</<@resource://gre/modules/ExtensionParent.jsm:950:49\nwithPendingBrowser@resource://gre/modules/ExtensionParent.jsm:604:26\ncall/result<@resource://gre/modules/ExtensionParent.jsm:949:16\nwithTiming@resource://gre/modules/ExtensionParent.jsm:916:14\ncall@resource://gre/modules/ExtensionParent.jsm:948:20\n", location: XPCWrappedNative_NoHelper } </b>

Comment 3

[sjw]

66.0.5 has just been released, using another approach to apply the fix.
Cloud you please upgrade and let us know if this has fixed the issue for you.

Comment 4

[Giovanni B. Ponzetto]

Issue solved by remedy sugggested: upgrading to 66.0.5 fixed the issue. Thanks!!

Comment 5

[sjw]

Thanks for your feedback!