1549796 - Amazon cloudcam not connecting

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect, P3)

Description

[cory.defreitas]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

Steps to reproduce:

go to cloudcam.amazon.com and attempt to view a cloudcam associated with an amazon account.

Actual results:

the live video feed lists "connecting..." and does not resolve after at least 10 minutes

Expected results:

connected to the live video feed from the cloudcam

Comment 1

[cory.defreitas]

Other users have reported this on reddit from march 2019 without resolution of the issue listed.
There is no acknowledgment that this issues exists from either amazon or mozilla. I have attempted to contact amazon about this issue. Their rep said they would file a bug report.

Comment 2

[Hani Yacoub, Desktop QA]

Can you reproduce this issue on the latest Firefox Nightly?
You can download it from here: https://nightly.mozilla.org/

Please test the issue using a new profile, you have the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Thanks.

Comment 3

[cory.defreitas]

The issue still persists. I can try to add a debug file later. Would that be helpful?

Comment 4

[cory.defreitas]

(In reply to Hani Yacoub from comment #2)

Can you reproduce this issue on the latest Firefox Nightly?
You can download it from here: https://nightly.mozilla.org/

Please test the issue using a new profile, you have the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Thanks.

The issue persists still.

Comment 5

[Hani Yacoub, Desktop QA]

I am going to assign the "Cloud Services: Server: Firefox Accounts" component for it and hopefully someone with more knowledge in this area will a look over this.

Comment 6

[Jon Buckley [:jbuck]]

This sounds more like a web compatibility issue to me, so I'm hoping putting it into the right component

Comment 7

[Mike Taylor [:miketaylr]]

Shucks, we're going to need a cloudcam to reproduce this issue.

Cory, would you mind pasting any errors from the Browser Console here in this bug?

Comment 8

[Mike Taylor [:miketaylr]]

The comments in https://www.amazonforum.com/forums/devices/smart-home/515215-amazon-cloud-cam-live-view-suddenly-wont-work-with suggest it's a permissions issue (or at least, was in Chrome). Not sure if related.

Comment 9

[Adam Stevenson [:adamopenweb]]

Adding [sci-exclude] tag as it appears to also be a problem in Chrome from some.

Comment 10

[Oana Arbuzov [:oanaarbuzov]]

Unfortunately I don't have an Amazon Cloud Camera, so I'm unable to check the issue.

cory does the issue still occurs on your side? Does it reproduce on Chrome ?

Comment 11

[Karl Dubost💡 :karlcow]

Needs Triage.

Comment 12

[Oana Arbuzov [:oanaarbuzov]]

Cory could you check this on your side?

Comment 13

[Karl Dubost💡 :karlcow]

see Comment #12

Comment 14

[Oana Arbuzov [:oanaarbuzov]]

Cory does it still reproduce on your side? If yes could you provide the requested info as stated here https://bugzilla.mozilla.org/show_bug.cgi?id=1549796#c7

Note: Based on the comments on Reddit: https://www.reddit.com/r/firefox/comments/b3s9rl/trouble_view_amazon_cloud_cam_firefox_66/
the error received in the console is:

"Error: WebGL warning: getContext: Disallowing antialiased backbuffers due to blacklisting."

Comment 15

[cory.defreitas]

Cory here,

This bug has been resolved for two years as far as I can tell. I regularly use cloudcam.Amazon.com without issue. Sorry for no response.

Comment 16

[Oana Arbuzov [:oanaarbuzov]]

Thanks, Cory, I'll close this.