1553469 - In Firefox 67.0, same few add-ons stop working and their icon disappears when I restart the browser. Start in safe mode and then run it with add-ons, the problem disappears and the add-ons work normally.

Status: RESOLVED WORKSFORME

(Toolkit :: Add-ons Manager, defect, P3)

Description

[Gad Feldan]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Steps to reproduce:

Nothing. Sometimes I run the browsers first in safe mode and then normally.

Actual results:

Some add-ons simply do not work and disappear from the context menu.

Expected results:

All add-ons should work as they have been, including in Firefox 66.0.5.

Comment 1

[Gad Feldan]

Attachment: 2019-05-22 16_13_57-Greenshot.png

Comment 2

[David Durst [:ddurst]]

Can you confirm a few things:

• are the extensions still installed and enabled? or are they installed and disabled?
• is it always the same extensions whose icons do not appear?
• can you please add the data from about:support as an attachment?

Comment 3

[David Durst [:ddurst]]

From the reporter:

The extensions still installed and enabled and it is always the same extensions whose icons do not appear.

Comment 4

[Gad Feldan]

Attachment: Troubleshooting Information.pdf

The data that you asked for.

Comment 5

[David Durst [:ddurst]]

Which extensions do not appear?

Comment 6

[Gad Feldan]

The extensions still installed and enabled and it is always the same extensions whose icons do not appear. I have attached a pdf document containing the data you requested. Thank you very much.

Comment 7

[Gad Feldan]

Facebook Container, Bloody Vikings!, OneTab, Textmarker, Print Friendly & PDF, Print Edit WE, Youtube Video Looper.

Comment 8

[Gad Feldan]

Attachment: Troubleshooting Information.txt

The .txt file you asked.

Comment 9

[Kris Maglione [:kmag]]

Comment on attachment 9068160 [details]
Troubleshooting Information.txt

[edit: Why does this keep happening...]

Comment 10

[Gad Feldan]

Thank you very much. Everything worked out, the problem was gone.

Comment 11

[Gad Feldan]

(In reply to Gad Feldan from comment #10)

Thank you very much. Everything worked out, the problem was gone.

Sorry to say, but after I restarted Firefox [67.0.1], again the same problem returned.

Comment 12

[Gad Feldan]

After uninstalling Firefox 67.0.2 and reinstalling the bug is gone.

Comment 13

[Wayne Mery (:wsmwk)]

Gad,
Still gone?

Comment 14

[Gad Feldan]

(In reply to Wayne Mery (:wsmwk) from comment #13)

Gad,
Still gone?

yes.