Closed Bug 1557810 Opened 6 years ago Closed 6 years ago

"Slow internet" pages take long to load. Except safe mode

Categories

(Firefox :: Untriaged, defect)

1.0 Branch
defect
Not set
normal

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: gytdev, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Steps to reproduce:

Open firefox

Actual results:

Pages take forever to load. Sometimes pages load, sometimes I get "connection timed out" error.

Keep in mind:
-In safe mode the pages load normally
-With other browsers the pages load normally

I tried disabling all the add-ons, still same slow internet.

Expected results:

Pages should load fast both in normal mode and in safe mode

Hi gytdev, Thank you for taking the time to report this issue, we still might need some information since we were unable to reproduce this issue in our latest Firefox 67.0.2.

Does this issue occur on certain websites? can you give us one or two examples where the connection times out ?

Also can you please try creating a new profile and see if the issue still occurs? you have the steps here:

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

And last but not least can you please try our latest version of Firefox Nightly and see if the issue still occurs there as well ? you can find the build here: https://nightly.mozilla.org/

Flags: needinfo?(gytdev)

Due to the lack of information from the reporter I will close this issue as incomplete but please reopen it if the issue still occurs and you have more information that might help us get to the bottom of it and reproduce it on our end. Thank you

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
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