1559710 - I can not login to Firefox Monitor - say's i need to be signed into my Firefox account which i already am. No issues with any other services and have tried all suggestions in threads of others who have reported the same issue - no luck. Please help

Status: RESOLVED FIXED

(Firefox :: Firefox Monitor, defect)

Description

[tbpooley]

Attachment: 2019-06-16 12_58_45-Mozilla Firefox.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Steps to reproduce:

I go to monitor website - try to login using my Firefox account (already logged in on the browser)

I press login and am met with erroneous message saying I need to be logged into my firefox account which I am, and have confirmed my credentials. no issue logging into other services such as firefox send.

Actual results:

Can not login to firefox monitor no matter what. Have even changed my password to see if this would trigger something and allow me in but no dice. I don't think it is anything I am doing and am confident my extensions are not the source of the conflict as others report the same issue as me and i have disabled all extensions, CSP, and allowed cookies as all suggestions have said to try. no change.

Expected results:

would have been able to login - would really like to as this is an amazing idea so i can track all my accounts from a singular location (thanks for making it by the way, Mozilla is the absolute best). this is probably just because it's a new service so growing pains but wanted to contribute to it being solved.

Comment 1

[Raluca Popovici, Desktop QA]

Hi,
I couldn't reproduce this issue with Firefox Release 67.0.3, Firefox Beta 68.0b11, Nightly 69.0a1 and with new profile.
I've noticed that more people has the same problem. Can you please take a look at bug 1559718? This issue might be a duplicate.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:nhnt11, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 3

[abo+github]

I have the same problem with my account. Can you please raise the priority?

Comment 4

[(inactive) Nihanth Subramanya [:nhnt11]]

Forwarding to Luke/Lesley - this is not an issue with the in-Firefox UI and should be tracked at https://github.com/mozilla/blurts-server/issues.

Comment 5

[Luke Crouch [:groovecoder]]

Sounds like another case of https://github.com/mozilla/blurts-server/issues/1146 which has been fixed and deployed.