Unable to login in monitor.firefox.com after changing password
Categories
(Firefox :: Firefox Monitor, defect)
Tracking
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People
(Reporter: firefox, Unassigned)
Details
Like here : https://support.mozilla.org/en-US/questions/1261389
and here : https://support.mozilla.org/en-US/questions/1261230
I'm unable to login in my monitor.firefox.com account after changing my accounts.firefox.com password.
It work for oauth in send.firefox.com
Add-on or not, it fail to login.
I don't know how to reproduce : i've test to create a new account, then changing password, it still working... but not in my main account.
I've test to change again my main account password, it don't work better.
I had one time this :
Invalid state: 5a10553f16b81fef04f1d354b3ace9b020467ebbef2e1cfeee481c63a0f274a86f3d283fa071561b
instead of this :
You must be signed in to your Firefox Account.
But no successfull login.
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Comment 1•5 years ago
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The priority flag is not set for this bug.
:nhnt11, could you have a look please?
For more information, please visit auto_nag documentation.
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Comment 2•5 years ago
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Luke, Lesley, could one of you please link this to a GitHub issue? I'll close this once that's done.
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Comment 3•5 years ago
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I can't reproduce this bug.
:bobm - any chance there's some IP-based blocking interference going on here?
This is a problem with our accounts. I've tried many different places/devices:
https://i.imgur.com/FbvPAUh.png
Idk if this may have something to do with it, but I listed an email address for monitoring that I couldn't verify (I no longer have access).
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Comment 5•5 years ago
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(In reply to Luke Crouch [:groovecoder] from comment #3)
:bobm - any chance there's some IP-based blocking interference going on here?
The IP blocking would block all access, so I don't think that's in play here.
(In reply to Luke Crouch [:groovecoder] from comment #3)
I can't reproduce this bug.
I don't know how to reproduce the initial part of the bug, but using my firefox account, i can reproduce the login error bug any time.
If i can export my private data to import them in an other account, after some cleaning, i can share my account to explore this bug.
If you want to explore this, just say it.
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Comment 7•5 years ago
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I have this same problem. I found this bug report from the FireFox Monitor support page. I have two laptops running Windows 10 with Firefox default browser. One of them allows me to log into Firefox Monitor and the other gives me this same login error whenever I try to access the page.
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Comment 8•5 years ago
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Also being hit. I could change my password, use Firefox Monitor for some time, like one or two hours. And now, completely blocked.
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Comment 9•5 years ago
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FTR, tried private browsing, logging in from multiple devices. Firefox Accounts OAuth flow is fine. Firefox Monitor sessions are reported active in Firefox Accounts "Clients" list.
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Comment 10•5 years ago
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(In reply to Alexandre LISSY :gerard-majax from comment #8)
Also being hit. I could change my password, use Firefox Monitor for some time, like one or two hours. And now, completely blocked.
Also I forgot to mention this happened without me disconnecting, and not even restarting Nightly.
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Comment 11•5 years ago
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If it helps, network monitor in devtools shows:
200 POST accounts.firefox.com/metrics
302 GET monitor.firefox.com/confirmed?code=...&state=...&action=signin
500 GET monitor.firefox.com/dashboard
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Comment 12•5 years ago
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(In reply to Nihanth Subramanya [:nhnt11] (catching up from vacation backlog) from comment #2)
Luke, Lesley, could one of you please link this to a GitHub issue? I'll close this once that's done.
Looks like someone opened it there as well https://github.com/mozilla/blurts-server/issues/1146
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Comment 13•5 years ago
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GitHub is the right place for this specific bug, as this component is for things within the Firefox UI.
Those interested should follow https://github.com/mozilla/blurts-server/issues/1146.
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Comment 14•5 years ago
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(Don't anyone panic: INVALID in this case just refers to where it is in our system. The bug is valid and actionable on GitHub.)
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Comment 15•5 years ago
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Idk what you guys did, but it started working now.
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Comment 16•5 years ago
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(In reply to laurileet from comment #15)
Idk what you guys did, but it started working now.
Same for me. It now work back ! Thanks !
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Comment 17•5 years ago
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'Unexpected error' today. But I already see Sentry caught it, so you should be aware.
Description
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