1560740 - Dialog boxes disappear

Status: UNCONFIRMED

(Core :: Graphics, defect, P3)

Description

[Brian W]

Attachment: Firefox blank boxes.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Steps to reproduce:

I click an add-on that's on the address bar that has a drop-down dialog/menu box.

Actual results:

When I click an add-on that's on the address bar that has a drop-down dialog/menu box, after a few seconds, everything disappears and the box turns white (see attachment).

Expected results:

It should not go blank (turn all white).

Comment 1

[Brian W]

Attachment: adblock plus.jpg

Comment 2

[Peter Magyari (Desktop QA)]

Hi Brian,

I wasn't able to reproduce the issue you've mentioned on Firefox 67.0.4 (2019-06-19) or Firefox Nightly 69.0a1 (2019-06-25)

Please test if the issue occurs to you in safe-mode. Here is a link that can help you with that:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If it still occurs, test it using a new profile, you can find the steps to do that below:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Thank you for reporting!

Comment 3

[Brian W]

I can't use safe mode because it would disable the add-on(s) in question. How long did you wait? Some times it happens after three seconds, other times it can take up to 30-40 seconds. Either way, the box turns white and I have to click somewhere out of the box to close it and select it again.

Comment 4

[Peter Magyari (Desktop QA)]

I've waited for 5 minutes or so, it does not occur on my end.
My best guess is that its an add-on issue, try to disable the add-ons one-by-one so you can pin-point the culprit addon, or you can do it vice versa, using a new profile add your add-ons one-by-one and check after each install if the box turns white or not.

Thanks!

Comment 5

[Peter Magyari (Desktop QA)]

Hi Brian,

Did you manage to find out which addon caused the issue?

Comment 6

[Brian W]

No, it wasn't any of the add-ons that was creating the problem. It's still happening though.

Comment 7

[Brian W]

I reverted back to Windows 10 1803 from 1903 and it's still doing it. So, it's not Windows.

Comment 8

[Peter Magyari (Desktop QA)]

I cannot reproduce this issue, but I will assign a component in order to involve the development team in reviewing this issue.

Comment 9

[Emilio Cobos Álvarez [:emilio]]

Could you attach your about:support? This looks like Graphics land.