1561222 - abuse report's 'Change your homepage and new tab' links to Firefox for Android SUMO article but should use one for desktop

Status: VERIFIED FIXED

(Toolkit :: Add-ons Manager, defect)

Description

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Firefox 69.0a1, 68.0b12 on Windows 8.1

The abuse report's 'Change your homepage and new tab' links to Firefox for Android SUMO article but should use one for desktop.

Steps to reproduce:

1. Have an add-on installed.
2. Open the add-ons manager: Press Alt key > menu Tools > Add-ons.
3. Open the context menu for an add-on.
4. Select 'Report'.
5. Select 'Changed my search engine, homepage, or new tab without informing or asking me'
6. Click 'Next'.
7. Click the second link 'Change your homepage and new tab'.

Actual result: https://support.mozilla.org/en-US/kb/customize-firefox-homepage?as=u&utm_source=inproduct gets opened which is for Android.

Expected result: A page for desktop about changing the start page shown on browser start-up and for new tabs.

Comment 1

[Luca Greco [:rpl] [:luca] [:lgreco]]

(In reply to Sebastian Hengst [:aryx] (needinfo on intermittent or backout) from comment #0)

Firefox 69.0a1, 68.0b12 on Windows 8.1

The abuse report's 'Change your homepage and new tab' links to Firefox for Android SUMO article but should use one for desktop.

Steps to reproduce:

1. Have an add-on installed.
2. Open the add-ons manager: Press Alt key > menu Tools > Add-ons.
3. Open the context menu for an add-on.
4. Select 'Report'.
5. Select 'Changed my search engine, homepage, or new tab without informing or asking me'
6. Click 'Next'.
7. Click the second link 'Change your homepage and new tab'.

Actual result: https://support.mozilla.org/en-US/kb/customize-firefox-homepage?as=u&utm_source=inproduct gets opened which is for Android.

Expected result: A page for desktop about changing the start page shown on browser start-up and for new tabs.

Based on the STR described above, it seems that we should change https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/prefs-homepage to ensure it redirects to a support page related to restoring the firefox homepage on Firefox Desktop (instead of the one linked in the google doc named "Abuse Reporting Content - NEW", as it is related to Fennec).

Based on a quick search on SUMO, it seems to me that the page we want to redirect to should be:

https://support.mozilla.org/en-US/kb/extension-changed-my-home-page

Jorge,
would you mind to double-check that this is the sumo page we should be redirecting the user to?
(from the link related to "restoring the homepage", included in the 'Changed my search engine, homepage, or new tab without informing or asking me' abuse reason)

Once confirmed, we should needinfo :jsavage to update the SUMO redirection accordingly.

Comment 2

[Jorge Villalobos [:jorgev] (he/him)]

https://support.mozilla.org/en-US/kb/extension-changed-my-home-page

That looks right to me. Caitlin, can you confirm?

Comment 3

[Caitlin Neiman [:caitmuenster]]

This is correct! Joni, can you update this link?

Comment 4

[Joni Chan]

Sure, I've updated the link. Please let me know if it doesn't work.

Comment 5

[Luca Greco [:rpl] [:luca] [:lgreco]]

Thanks Joni,
I'm marking this as qe-verify+ to let QA verify it explicitly.

Comment 6

[Victor Carciu]

Verified as fixed . The page is now correctly redirected to https://support.mozilla.org/en-US/kb/extension-changed-my-home-page?as=u&utm_source=inproduct